Ratings based on 994 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 21, 2024 on Expedia
Front desk (not all just one specific clerk) did not tell us about the amenities which include wifi,pool etc. She had very poor customer skills. Had several bad encounters after that with her. Room was nice though.
Comment from Hotel Management
May 21, 2024 by Michelle, Hotel Management
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
by A verified traveler
Posted May 20, 2024 on Expedia
We thought the elevator decor was tacky, peeling paint and falling apart. Everyone was very nice there. Limited food places but lots nearby. Smallest ice bucket and no fridge or microwave.
Comment from Hotel Management
May 20, 2024 by Michelle, Hotel Management
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
by A verified traveler
Posted May 18, 2024 on Expedia
Great property thank you
Comment from Hotel Management
May 19, 2024 by JD, Hotel Management
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted May 18, 2024 on Expedia
Very good accommodation
Excellent staff
Needs some upkeep
Comment from Hotel Management
May 19, 2024 by Doug, Hotel Management
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted May 15, 2024 on Expedia
You are charged a resort fee of $50-$56 then they still charge for parking!
Comment from Hotel Management
May 15, 2024 by John , Hotel Management
Hello Mark, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
by A verified traveler
Posted May 14, 2024 on Expedia
Excellent location. Rooms are very average but for the price it’s ok. We stayed almost for a week and they never cleaned our rooms, they kept making up ridiculous excuses about us requesting it not to be cleaned (who does that) or blaming the cleaning people who “forgot” to clean our room. We also had blood stained sheets- not our blood… so housekeeping would have been nice. At the end all we got was a “we apologize”….LOL. I would not stay here again.
Comment from Hotel Management
May 14, 2024 by Dan, Hotel Management
Hello Fernando, thank you for providing your feedback on your most recent stay. Please contact Cromwell directly to speak to a member of management regarding your experience.
by A verified traveler
Posted May 11, 2024 on Expedia
I was bummed The pool was closed but thankfully the flamingo has a really good pool next to it to accommodate
Comment from Hotel Management
May 11, 2024 by Michelle, Hotel Management
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted May 9, 2024 on Expedia
The casino was very clean. Just wish the entire facility was smoke free.
Comment from Hotel Management
May 10, 2024 by Christina Banks , Hotel Management
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted May 3, 2024 on Expedia
Rooms were not clean. Bed was worn down. Bathroom needed to be upgraded and updated. Felt dirty there. Additionally, I forgot 2 men’s blazers in the wardrobe cabinet and housekeeping claimed they could not locate them, even after calling the same day as check out and multiple times after. Their staff is dishonest and I would not stay there again
Comment from Hotel Management
May 4, 2024 by Kimberly, Hotel Management
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
by A verified traveler
Posted May 3, 2024 on Expedia
Comment from Hotel Management
May 4, 2024 by Kimberly, Hotel Management
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
