评分基于 401 条真实点评
4.7 客房清洁度
4.6 服务和员工
4.7 客房舒适度
4.6 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月18日 发布在：Expedia
用户：真实旅客
发布日期：2024年5月5日 发布在：Expedia
👍
用户：真实旅客
发布日期：2024年5月1日 发布在：Expedia
One of the best hotels and locations I’ve ever visited
用户：真实旅客
发布日期：2024年4月21日 发布在：Expedia
We spent several nights at Lux following 4 nights at a neighbouring hotel as part of our honeymoon.
The service was what really let it down the most unfortunately, especially in direct comparison to the other hotel we stayed in, which was exceptional.
I was surprised that this is a 5* hotel as the standard of service is more in line with a 4*. At breakfast the staff seem quite hurried and stressed and the wait for a coffee/ hot beverage can take as long as 20-25 mins.
In general the staff are not as attentive as they should be and it can take up to 10-15 mins to get served when sat at the bars or on sun loungers.
They seem to have quite a few inexperienced staff who are not confident in waiting tables or serving.
The Wi-Fi at the hotel is very poor and intermittent, which can get quite frustrating.
We were not pre warned about the insect fogging which happens every evening and consists of a very loud machine which pumps plumes of very potent white smoke and chemicals around the buildings. If you are outside enjoying the facilities when this happens you are often caught up in the smoke, which is really unpleasant.
On two occasions our room wasn’t cleaned until 5pm, which was quite inconvenient when we needed to use it.
There were quite a few issues with smoke/ fire alarms going off in the bars and restaurants, on one occasion the alarm went off 4 times in 10 minutes when we were having drinks.
On the last day of our stay the water in our rooms stopped working.
用户：真实旅客
发布日期：2024年3月18日 发布在：Expedia
Un hôtel au pied de l'imposant Morne, les chambres et les salles de bain sont spacieuses, les matelas sur la plage confortable, un personnel très attentionné, un service irréprochable, 4 restaurants, les buffets sont généreux et de bonne qualité, un restaurant japonnais extraordinaire.
Pour ceux qui cherche tranquillité, c'est l’hôtel idéal, par rien lorsqu'on sort de l'hôtel, pas de boutique, pas de restaurant... il faut prendre un taxi.
用户：真实旅客
Amazing location, good rooms but very bad service
发布日期：2024年2月9日 发布在：HotelsFive star location, nice rooms and good food. Unfortunately service was incredibly bad for a five star hotel. We were without sun beds on a couple of occasions if you are late on arrival at the beach. Your wine was served when dinner is almost over and overall hectic mood from the staff.
用户：真实旅客
发布日期：2024年1月30日 发布在：Expedia
Tolle Lage, toller Strand, Zimmer und Einrichtungen in die Jahre gekommen. Service immer freundlich, aber oft langsam und unzuverlässig. Preis für das gebotene zu hoch!
用户：真实旅客
发布日期：2024年1月27日 发布在：Expedia
用户：真实旅客
Pärla i Le Morne
发布日期：2024年1月17日 发布在：HotelsMycket trevlig personal med fin service, kändes vänligt och mottagande. Dock tycker inte jag det riktigt lever upp till priset, men väldigt nära.
用户：真实旅客
Not Lux-ury
发布日期：2024年1月6日 发布在：HotelsBeyond Underwhelming. From disorganisation during check in to poor upkeep of hotel and below average quality of food Lux* Le Morne fails to deliver a luxury experience worthy of the overall setting and price point.
As with all Lux* properties there is a lack of ambience and a massive training gap resulting in consistently poor service and lack of interest on behalf of staff to accommodate guests.
