Ratings based on 988 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 5, 2024 on Expedia
Comment from Hotel Management
Jun 7, 2024 by Marilu P., Hotel Management
Aloha Brehan,We are happy to see you have enjoyed your stay with us. If you have any comments to help us improve please do not hesitate to contact us. Mahalo,Marilu P.
by A verified traveler from Los Angeles
Posted Jun 4, 2024 on Expedia
We upgraded to a very nice room with a perfect view across the pool to the beach and the bay. We woke up at sun-rise every morning, threw open the curtains and the sliding glass doors, and had our breakfast on our balcony enjoying a restful morning. Restful, that is, until the construction began 5 floors down. Be advised that as of now - first week in June 2024 - the pool-side restaurant is under construction. They have opened a pool-side tent to fill the restaurant gap, very nice waitresses patrol the pool and bring you food and drinks, but the restaurant is closed and there is drilling and pounding during business hours. The entire staff is wonderful. Lots of other dining options right down the ocean walk. The beach is swimmable for all ages. We would gladly stay there again, although everything on Kauai is expensive, so we will have to save our pennies for that.
Comment from Hotel Management
Jun 7, 2024 by Marilu P., Hotel Management
Aloha Catherine, Thank you for choosing to stay with us. We appreciate your review and are happy to hear our staff has made your stay wonderful. We hope to see you on your next vacation.Mahalo, Marilu P.
by A verified traveler
Posted May 31, 2024 on Expedia
Beautiful property! Great pool for kids. Beach was also wonderful for boogie boarding. Rooms were spacious and had queen size beds, perfect for our family of 4.
Comment from Hotel Management
May 31, 2024 by Marilu P., Hotel Management
Aloha Jessie, Thank you so much for choosing to stay with us at the Royal Sonesta Kaua'i Resort. We are so happy to hear you had a nice stay with us and got to enjoy the beautiful island of Kaua'i. We greatly appreciate you taking the time to share your positive experience with us. Thank you again and take care!
by A verified traveler
Posted May 28, 2024 on Expedia
The staff was always friendly and helpful. We can’t wait to come back
Comment from Hotel Management
May 30, 2024 by TA, Hotel Management
Aloha Anthony, Thank you for taking the time to review your stay and compliment our team. We hope you enjoyed your stay and to have the opportunity to host you again soon. Have a wonderful day. Mahalo,
by A verified traveler
Posted May 28, 2024 on Expedia
Rooms and hotel very clean - staff helpful
Lack of dining options - under remodel
Still awaiting credit for over billing at check in
by A verified traveler
Posted May 28, 2024 on Expedia
The view was breathtaking, staff was all very helpful and friendly! The pool was so fun! Rooms were very clean and well kept.
Comment from Hotel Management
May 30, 2024 by TA, Hotel Management
Aloha Bailey, Thank you for your kind review. It looks like you had a great time with us at the Royal Sonesta Kauai and enjoyed the view along with our pool. We hope to host you again soon. Have a great day. Mahalo,
by A verified traveler from matawan
Posted May 26, 2024 on Expedia
We loved the property!! It was beautiful, clean and relaxing. We were able to walk everywhere we needed to go. The shuttle was convenient too.
Comment from Hotel Management
May 30, 2024 by TA, Hotel Management
Aloha Stephanie ,Thank you for your kind review. It looks like you had a great time with us at the Royal Sonesta Kauai. We hope to host you again soon. Have a great day. Mahalo,
by A verified traveler from east lyme
Posted May 25, 2024 on Expedia
Services and Everyone that works there during our stays were nice and very helpful.
Comment from Hotel Management
May 27, 2024 by akk, Hotel Management
Aloha Tien,Thank you for taking the time to review your stay and compliment our team. We hope you enjoyed your stay and to have the opportunity to host you again soon. Have a wonderful day.Mahalo,
by A verified traveler
Posted May 25, 2024 on Expedia
Beach and pool access was great! Did not like the construction!
Comment from Hotel Management
May 27, 2024 by akk, Hotel Management
Aloha David,Thank you for your review. I want to apologize for any inconvenience the current projects may have caused. I am happy to hear you enjoyed the pool and the beach access during your stay with us. We look forward to hosting you again soon. Have a great day.Mahalo,
by A verified traveler
Posted May 24, 2024 on Expedia
Comment from Hotel Management
May 27, 2024 by akk, Hotel Management
Aloha Cynthia,Thank you for your kind review. It looks like you had a great time with us at the Royal Sonesta Kauai. We hope to host you again soon. Have a great day.Mahalo,
