Ratings based on 50 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Comfortable for families!
Posted Jun 16, 2023 on HotelsWe enjoyed our week-long stay here! The apartment is clean and well-laid-out for a family; we loved having a kitchen so we didn't need to eat out every meal. The location is great as it's relatively peaceful but close to the center of Linz. I only wish there were a bathtub for the kids and either a broom or vacuum to help tidy up during our stay! Otherwise there was everything we needed and we would definitely stay here again on a trip back to Linz.
by A verified traveler
Posted Dec 24, 2022 on Orbitz
Very nice apartment walking distance to grocery stores, museums, and city center.
by A verified traveler
Excellent
Posted Jul 28, 2022 on HotelsGood descriptions via message about check in , very easily to find keys/ apartment , apartment was clean , quiet aria , central location. Highly recommended.
by A verified traveler
Posted Nov 14, 2021 on Hotels
Space enough apartment. Little bit old but well equiped. Sink in bathroom plugged.
A lot of parking space around building.
Few minutes walk to shops, restaurants and city center. Good communication with Highway.
Perfect and completely non touch contact with reception.
by A verified traveler
One week stay
Posted Jun 25, 2021 on HotelsNice apartment in a good location
by A verified traveler from Vienna
Posted Jul 5, 2020 on Expedia
First of all, when we arrived at the place, we didn't have a clue as to how which building or which floor or which room our room was in because apparently we were supposed to receive an email with a code that we put in at the entrance to receive our keys through a dial-in instrument. We did not receive that email, and when we called the place, they told us we were supposed to receive it, asked for my email again, and to this day we still haven't received it. Anyway they gave us the code over the phone and got our keys eventually. Our room was absolutely filthy, the floors were covered in thick dust, the pots, pans, dishes, forks and spoons were all dirty with whatever old food the previous people had eaten. Half of the light bulbs were either not working or missing. The sofa bed had stains on it, and when we folded it open we saw a lot of crumbs and dirt in the fold. The coffee machine doesn't work properly as well.
It's a shame, because the apartment is nicely designed, but it was just filthy and at the price we are paying, it is beyond unacceptable. Will never come back here again, and recommend against.
Comment from Hotel Management
Jul 7, 2020 by Marie, Hotel Management
Dear Mr. Bissar,
we would like to thank you for your feedback, as we take this very seriously and are continuously working on improving our guests' experience and satisfaction.
Our guests receive a welcome letter two days prior to arrival. Unfortunately, some email providers will forward this into the junk folder which is communicated. Please note that a staff member can be reached at any time to help with difficulties during the check-in process or during the stay.
We apologize that the cleanliness was not up to your standards. The housekeeping team has been consulted and made aware of these points.
The light bulbs have been checked and changed.
Again we would like to apologize as these are not our standards and we can assure you that this will not happen again in the future.
We do hope that you enjoyed your stay in Linz and if you would give us the chance, we would be more than happy to welcome you again and show you that this was a one-time occurrence.
All the best,
Your Urbanauts-Team
by A verified traveler from Scottsdale, Tasmania, Australia
Posted Oct 23, 2019 on Expedia
This is apartment style accomodation and we found it to be spacious, particularly as we booked a 2 bedroom apartment for just the two of us as a single bedroom apartment was not available at the time. The location was good, being close to the river and not too far from the older part of Linz and the shopping district. Public transport to the train station was just around the corner. Prior to arrival communication with the property was efficient, friendly and clear. One piece of guidance that could be added to the information folder in the apartment is a reminder that the city tax needs need to be paid and can be paid on site before you leave. We received an invoice after departure but would have preferred to deal with it prior to leaving the city (and country). Overall we enjoyed our stay at etagerie and would be happy to stay there again.
by A verified traveler
new experience
Posted Sep 25, 2019 on HotelsGood property but the check in was very hard and challenging and the kitchen was not properly supplied ,shortage of pots, pans and utensils ,when of the bed room light bulbs were out and none of TV worked .
by A verified traveler
Posted Aug 11, 2019 on Orbitz
Good location. Convenient. Easy to access. Good for vacay or business trip.
Comment from Hotel Management
Aug 27, 2019 by URBANAUTS-Team, Hotel Management
Dear Orbitz, many thanks from the whole etagerie Linz team. Good to know that everything was fine. All the best. Your URBANAUTS-Team.
by A verified traveler
THE absolute Best !!!! :D !!! Sooo happy !!!!
Posted Jun 4, 2019 on HotelsThis was THE absolute best Place we ever stayed at as a Family! Lukas gave us so much help and even kent us his Personal smoothie maker so we could make smoothies in the morning! How Sweet is that?! If I could give Etagerie Linz 100 stars out of 5, I would !
Stellar in every way!!!
Comment from Hotel Management
Jul 29, 2019 by URBANAUTS-Team, Hotel Management
Dear Margaret, thousand thanks for this review. We are so happy that Lukas took care of you that much. We appreciate your 100 stars and just can say thank you from our side as well.
