The staff members are attentive to guests' needs. All the thoughtful complimentary touches are just fantastic. Great location, within walking distance to various key attractions. We did the complementary morning tour with Miguel; he is very knowledge, professional and patient, it definitely helped us to understand the history better. The 20 mins complementary massage by the kind and caring Anabela and Jessica were just wonderful, especially after whole day of walking and exploring the city. The a la cart style breakfast was lovely, it makes each morning's meal different and special. We were also very satisfied with the room, it is clean, nice comfy bed. The nightly turn down service is a nice touch too. We felt pampered and cared for. Sensory shower experience made taking showers at the end of day spa-like. Overall, I would give this a 5 stars hotel experience. Highly recommended!