Inept and insensitive Manager who didn’t care myself, partner and son had barely slept due to a window not shutting on a high street full of bars and cars revving engines.
After reporting to the manager that the outer window didn’t fully close (a feature of the original windows in the listed building) and the inner double glaze window used to reduce noise wouldn’t lock we were told nothing could be done but a refund would be discussed in the morning.
I wedged cushions between the two windows to minimise the noise but the noise still boomed through while well after 2am.
Tired and frustrated the next morning we were informed of a £15 discount and when we weren’t “happy enough” according to Lucky the manager, he encouraged us to leave a negative review.
How Lucky go a job in hospitality will remain a mystery to anyone who has the misfortune of staying in a hotel he manages.
Avoid this hotel if you think a “family room” should have the ability for the family to be able to sleep.
William
2024 年 5 月入住 1 晚
8/10 还可以
john
2024年05月2日
john
2024 年 4 月入住 2 晚
6/10 一般
Stuart
商务旅客
2024年02月14日
满意:员工和服务
Stuart
2024 年 2 月入住 2 晚
6/10 一般
Jos
与配偶出行
2024年02月14日
不满意:住宿条件和设施
Veel te kleine badkamer
Jos
2024 年 2 月入住 1 晚
10/10 超赞
Robin
2024年02月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property, hidden away in old Bexley. Good size clean rooms.
Robin
2024 年 2 月入住 1 晚
6/10 一般
Mark
商务旅客
2024年02月2日
满意:员工和服务
TV reception was not the great , kept dropping out or showing no signal.
Wi-Fi in the room was only average at best
Shower - Limited hot water or luke warm at best
Mark
2024 年 1 月入住 4 晚
10/10 超赞
Sylvia
2023年12月7日
Sylvia
2023 年 12 月入住 1 晚
10/10 超赞
Ray
2023年11月11日
满意:清洁度、员工和服务、住宿条件和设施
Ideal location for Bexley bars and restaurants. 2 Public car parks nearby. Easy self-checkin if arriving late. Quiet, clean room very reasonable rates if simply want somewhere without all the hussle and bustle of a larger hotel. Local eateries offering discount to hotel guest an added bonus.
Recommended and would stay again.