It was unique in the way staff bossed us around at a rather confusing time during a fire alarm.
With barely a muttered apology, we were herded around with barked orders at 12:15am and kept out of the hotel for an hour, as someone who paid for their room, i asked if any compensation would be offered for the terrible night and lack of sleep and was told no, at this point an apology was offered but it was 11 hours after the event.
Whilst i understand an alarm must be handled, it should be in an organised way, impacting your guests as little as possible while putting them at ease.
I will not be reccomending this hotel or any others in the group to anyone i know friends or business associates and will go as far to tell them exactly how we found the service to be lacking and serverly not guest focused
Laura
2024 年 5 月入住 1 晚
10/10 超赞
Richard
2024年05月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is excellent - facilities are superb and all staff members were polite, efficient and very helpful.
Richard
2024 年 5 月入住 1 晚
10/10 超赞
Julia
与家人出行
2024年05月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great welcoming service, fantastic suite with a view of the O2. A very useful corridor directly into the O2 venue. Good dining options and facilities.
Julia
2024 年 5 月入住 1 晚
10/10 超赞
Emily
与家人出行
2024年05月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were really friendly and helpful but did not acknowledge any Expedia VIP benefits also didn’t really explain about using the facilities eg the pool.
Emily
2024 年 5 月入住 1 晚
4/10 很差
Nicola
与家人出行
2024年05月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is beautiful and the breakfast choice caters for everyone. Very convenient for the O2.
We were unlucky that we arrived at the same time as a lot of candidates for a big conference so the reception area was very crowded. Also, our room was not ready when we arrived at 3pm
Nicola
2024 年 5 月入住 1 晚
10/10 超赞
Graeme
与配偶出行
2024年05月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing hotel, really clean, every member of staff was incredibly friendly. Unbelievably convenient for the O2. Great to arrive on a boat up the Thames too!
Only slight downside was checking in. Granted I was extremely tired and a bit grumpy having walked around London all day but I found the receptionist asking too many questions re "signing up" for something and asking if I wanted to book for breakfast at £32 a head !
Definitely staying there again for any event at the O2 though.