Overall is good. Location is very convenience. The sink in room was sucked. No one fix it.
CHING YUEN
2023 年 9 月入住 5 晚
10/10 超赞
Ka Lun
团体旅客
2023年06月17日
满意:清洁度、员工和服务、住宿条件和设施
Our room is facing the backyard so it is so quiet and we love it. The room is spacious and the washroom is clean and nice. The atmosphere of the hotel is cozy. And it’s just a few steps away from Russell Square station. So convenient!
Ka Lun
2023 年 6 月入住 4 晚
8/10 还可以
Yu-Ting
商务旅客
2022年04月17日
满意:住宿条件和设施
Room- not bad. Service- need significant improveme
I stayed here for 12 days. Something I would recommend as follows.
1. Beware of the minibar and the things in the fridge. There were leftover bottle milk and full bottle drinking water which looked new but actually was opened in the fridge. The paper coaster was all wet and absorbed water. Apparently the cleaner personnel did not clean the fridge and the minibar.
2. Remind the front desk to clean the room. There were two consecutive days that the room was not cleaned.
3. If you need small accessories such as comb, disposable shower hat, etc, you should ask the front desk. I received this in the 10th night but before that these things had never appeared in my room. I was not sure if they forgot to put or they gave me a favor. So if you need you may need to ask.
4. I like the bed.
Yu-Ting
2022 年 4 月入住 12 晚
10/10 超赞
Oren
与配偶出行, 商务旅客
2024年05月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easily one of the nicest hotels we've stayed at in London! Even compared with some really fancy places (which this is not). First: checked all the boxes: Clean=everywhere, bed=comfortable. water=hot. But while the rooms are small, they are well appointed: shower is comfortable "rainshower" head, toiletries were excellent. Room was quiet both from other guests and the outside. Staff was exceptional: super helpful and very kind. Had a wonderful breakfast and a "high tea" that left us totally sated and at peace with the world. Furniture is basic, antique-y but all functional. ONly negatives: there was a green light that was way too bright at night (not sure it's something to complain about, it was part of the fire-detection system) and the iron leaked. Very minor! This is our go-to place now and will recommend it to anyone!
Oren
2024 年 5 月入住 2 晚
10/10 超赞
sandy
与家人出行
2024年05月26日
满意:员工和服务,清洁度
Our flight arrived early in the morning and the hotel allowed us early check in which was a big plus. The hotel staff were helpful and responded quickly. Convenient location, the Underground is just around the corner. The building was a bit dated. Over all, we had a good stay at the hotel.
sandy
2024 年 5 月入住 2 晚
8/10 还可以
Dan
与配偶出行
2024年05月20日
满意:清洁度、员工和服务、服务设施
The hotel was great the only reason we have marked it down is that the elevator wasn’t working when we were there and we wanted a room with a view so it was quite a few steps to get up and down.
Dan
2024 年 5 月入住 2 晚
10/10 超赞
david
2024年05月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Large rooms. Near british museum
david
2024 年 4 月入住 1 晚
10/10 超赞
Asdrymarie
2024年05月7日
满意:清洁度
不满意:员工和服务
Asdrymarie
2024 年 3 月入住 8 晚
10/10 超赞
Marsha,Woodstock
与家人出行
2024年05月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A little far from central areas. Metro not easy from this location to city center.
Large comfortable suite with sitting area and little kitchenette.
Marsha
2024 年 4 月入住 1 晚
10/10 超赞
Nicholas
与配偶出行
2024年05月3日
Staff was attentive and helpful in all regards.
Enjoyed the library ambience for bfast.
Would stay again & recommend property to others!