The rooms are totally underground so that I cannot receive SMS and phone call. Others are good
Kwai Kin
2023 年 9 月入住 3 晚
2/10 糟糕
真实旅客
2023年10月7日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2023 年 10 月入住 4 晚
4/10 很差
E
团体旅客
2023年08月1日
不满意:住宿条件和设施,服务设施
1. The hotel is in the basement, just only one escalator.
2. All rooms do not have windows.
3. Room no basic facility, e.g. Kettle. Glass. toothbrush. Hair dryer...
4. Hear the sound of the subway passing by.
E
2023 年 7 月入住 2 晚
6/10 一般
YUMING
2023年07月10日
YUMING
2023 年 7 月入住 3 晚
8/10 还可以
Tin-bor Victoria,South Bend
与家人出行, 商务旅客
2024年05月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The rooms could add a lot of hooks and pull up or down skinny tables when there are no hangers and counter tops
Tin-bor Victoria
2024 年 5 月入住 6 晚
4/10 很差
Ryan
与配偶出行
2024年05月24日
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
We loved the hotel. The minimalist room worked great for us on a night before a flight. There shouldn’t be a fee for everything. Never in my life would I rent a hair dryer. It seems they just don’t want to spend to buy one for each room. Not surprised though as our biggest complaint AND EVERYONE ELSE’s is the RIDICULOUS check in at 3pm policy. All the rooms are ready and the staff makes everyone sit in the lobby until 3pm. It’s childish and rude. I started walking to the tablet at 2:58 only for the front desk person to come across the room and ask me to step away from it for another two minutes. Such a shame for an otherwise nice hotel. Please don’t respond saying you’ll review the policy. Not good enough. Actions speak louder than words. Maybe one the reviews stockpile up they’ll notice a decline in bookings. Something needs to happen to change these greedy policies.
Ryan
2024 年 5 月入住 1 晚
4/10 很差
cydell
团体旅客
2024年05月19日
满意:清洁度
不满意:住宿条件和设施,服务设施
there was no hot water the first day and half of my stay. the room consisted of just a bed and bathroom. there was no desk or table to put things on. there was no shelf in the bathroom or shower to put things on. the sink was so small, water would fall everywhere. shower was not enclosed fully, water would splash out all over bathroom floor. they wouldnt let us check in early, even 10 mins early when the room was ready. we asked to hold our luggage when while we go to get lunch & they were going to charge us 15 pounds each bag for 2 hours when we have 4 nights booked with them.
cydell
2024 年 5 月入住 3 晚
8/10 还可以
silvana
2024年05月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
silvana
2024 年 5 月入住 3 晚
4/10 很差
Lisa,Burton on Trent
2024年05月18日
不满意:员工和服务,清洁度
No hot water for a shower. Bedroom floor was filthy
Lisa
2024 年 5 月入住 1 晚
2/10 糟糕
Paul,Liverpool
商务旅客
2024年05月17日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
Worst hotel I have ever stayed in. The noise from the underground makes it impossible to sleep even with the complimentary ear plugs provided in the room.
The bed was too firm for my liking so the mix of the bed and noise meant I got no sleep during the 3 might stay and ended up leaving to find another hotel that was above ground.
There was no hot water in the shower so had to have a cold shower each morning, which to be fair helped to energise me ahead of a day at work with no sleep.