Ratings based on 991 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 28, 2024 on Expedia
The staff were all super nice and accommodating. We had a great experience!
by A verified traveler
Posted May 27, 2024 on Expedia
I had an amazing experience ! Such a beautiful hotel
Comment from Hotel Management
May 27, 2024 by Nielah , Hotel Management
Good evening,Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing experience and found our hotel beautiful.It's always a pleasure to receive such positive comments, and we're delighted that you enjoyed your stay with us.We look forward to welcoming you back for another fantastic experience in the future.
by A verified traveler
Posted May 26, 2024 on Expedia
Comment from Hotel Management
May 27, 2024 by Nielah , Hotel Management
Good evening,Thank you for taking the time to provide your feedback and for rating us 4 out of 5. We're glad to hear that you had a positive experience during your stay.If there’s anything specific you think we could improve upon to make your next visit a 5-star experience, please let us know. Your feedback is valuable to us as we strive to provide the best possible service to our guests.We look forward to welcoming you back soon.
by A verified traveler
Posted May 19, 2024 on Expedia
The staff is amazing!
Comment from Hotel Management
May 27, 2024 by Nielah , Hotel Management
Good evening,Thank you so much for your kind words about our staff. We're thrilled to hear that you found them amazing! Providing excellent service is our top priority, and it's wonderful to know our efforts are appreciated.We look forward to welcoming you back soon.
by A verified traveler
Posted Apr 27, 2024 on Expedia
Very friendly and the spa was great. Rooms were clean and very spacious with a great view!
Comment from Hotel Management
May 28, 2024 by Nielah , Hotel Management
Dear Kerri,Thank you for your wonderful 5-star review! We are delighted to hear that you enjoyed your stay with us.Your positive feedback is greatly appreciated and serves as a great motivation for our team. We look forward to welcoming you back in the future.
by A verified traveler
Posted Apr 23, 2024 on Expedia
The vent in the shower was filthy with dust, no pad and pen in room for notes, no hotel information in room. Pool was locked and we needed to go to front desk and the pool area had a bandaid on the pole and the walls did not look clean.
Comment from Hotel Management
May 28, 2024 by Nielah , Hotel Management
Thank you for your feedback. We apologize for the issues you encountered, including the dusty vent, missing amenities, lack of information, and pool area concerns. We take these matters seriously and will address them promptly to improve our services.We appreciate your input and hope to provide a better experience on your next visit.
by A verified traveler from Stamford
Posted Apr 19, 2024 on Expedia
Comment from Hotel Management
May 28, 2024 by Nielah , Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the dusty vent, missing amenities, lack of information, and the condition of the pool area.Please be assured that we are taking immediate steps to address these concerns. Your experience is not reflective of our usual standards, and we regret that we fell short during your visit.We hope to have the opportunity to welcome you back and provide a much-improved experience.
by A verified traveler
Posted Apr 8, 2024 on Expedia
by A verified traveler
Posted Apr 2, 2024 on Expedia
Great hotel, but for $300 a night the bedding was terrible and shower was the worst!
Comment from Hotel Management
May 28, 2024 by Nielah , Hotel Management
Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our hotel to be great, although we regret to learn of your disappointment with the bedding and shower.Please accept our sincerest apologies for any discomfort you experienced. We take your feedback seriously and will address these issues to ensure improvements are made.We appreciate your patronage and hope to have the opportunity to exceed your expectations on your next visit.
by A verified traveler
Posted Apr 1, 2024 on Expedia
Comment from Hotel Management
May 28, 2024 by Nielah , Hotel Management
Thank you for the excellent 5-star rating! We're thrilled to know that you had a fantastic experience during your stay with us.We appreciate your feedback and hope to have the pleasure of welcoming you back soon.
