评分基于 975 条真实点评
4.4 客房清洁度
4.2 服务和员工
4.3 客房舒适度
4.3 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2023年1月23日 发布在：Hotels
一切很好
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
The staff at the Dream are Dreamy - so friendly and kind! The room was cozy and cute and the pool area is a nice place to hang! We live in NYC so we like to stay in Hollywood cause it’s a little gritty! Good places to eat and drink in walking distance!
用户：真实旅客 来自：Valencia
发布日期：2024年5月27日 发布在：Expedia
We were greeted at check in with a glass of wine. Staff very nice. All desk staff spoke English! Room very nice. However, we were there on a Saturday night. I get it, people party. At 11 they turn roof top bar made into night club. That is on level 10. We were on level 10 and I felt like I was sleeping in the middle of a really, really loud night club Room description says something about “soundproof.” Not at all. So, not much sleep. Cleaning people started early in the AL with music blasting, talking and banging adjoining walls with vacuums, mops or whatever. Went to rooftop for breakfast. Another guest said everyone gets a breakfast vouchers if stay at hotel. No one could help. We ate dinner Friday night at Tao, which is kind of connected. We’ve been there before and it’s great. As for the area, Hollywood is not what people expect. A lot of homeless people sleeping on the Walk of Fame Stars, smelly, dirty, very unsafe. However, we live in Southern California and go to Pantages often, so we’ve seen that area go downhill. All in all, we still liked the hotel and would stay there again.
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Customer Service
Stephanie,Thank you for sharing your experience at Dream Hollywood, by Hyatt. The team members are delighted to hear that you appreciated the welcome and found the rooms enjoyable. However, it is concerning that noise affected your stay and impacted your sleep quality. The feedback regarding the early morning disturbances has been noted, and the hotel will strive to enhance guest comfort.The breakfast voucher situation will also be looked into to ensure smoother communication in the future. The observations about the surrounding area are understood, though the hotel's amenities are designed to offer a comforting stay. It's great to hear you enjoyed dining at Tao and that you would consider staying with us again.We look forward to welcoming you back and making your next stay even better.
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
スタッフは親切で部屋は広くて清潔でハリウッドまで歩いて行ける点がとても良かったです。
屋上のレストランでの朝食もハリウッドサインを見ながら食べることができて贅沢な時間でした。近所の道路はゴミが散乱していて公園の遊具には誰かが住んでいて歩くのが少し怖く感じる場所もありました。
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Customer Service
マコト様、先日のドリーム ハリウッド バイ ハイアットのご宿泊について、ご感想をいただきありがとうございます。当ホテルのスタッフの対応が良かったこと、広々とした清潔なお部屋を気に入っていただけたことを嬉しく思います。ハリウッド ブルバードまで歩いて行ける便利さと、素晴らしい景色を眺めながら屋上レストランで朝食をとれるというユニークな体験は、当ホテルがお客様に提供したいと願っていることの一つです。周辺エリアに関するご意見に感謝いたします。検討させていただきます。またお越しいただけることを楽しみにしています。
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
Food
酒店管理层的评论
2024年5月26日，回复：酒店管理层 Customer Service
Thank you for the fantastic rating, Taylor!It's outstanding you had such a wonderful experience at Dream Hollywood, by Hyatt. We care about the satisfaction of our guests. We can't wait to see you again soon!
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
.
酒店管理层的评论
2024年5月24日，回复：酒店管理层 Customer Service
We appreciate the feedback, Xianqi.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
用户：真实旅客
发布日期：2024年5月22日 发布在：Expedia
酒店管理层的评论
2024年5月24日，回复：酒店管理层 Customer Service
Carly, thank you for taking the time to rate your recent stay at Dream Hollywood, by Hyatt. We are delighted to see you enjoyed your experience. We hope to have the pleasure of welcoming you back soon.
用户：真实旅客
发布日期：2024年5月16日 发布在：Expedia
Headche to check in
酒店管理层的评论
2024年5月16日，回复：酒店管理层 Customer Service
Mehrdad, thank you for your feedback. Checking in should always be a seamless experience. Your comments will be reviewed internally to ensure future improvements.
用户：真实旅客
发布日期：2024年5月15日 发布在：Expedia
酒店管理层的评论
2024年5月16日，回复：酒店管理层 Customer Service
Xavier, thank you for sharing your feedback. It is disheartening to see your experience was not up to your expectations. Our team constantly strives to provide exceptional service and your comments will be considered to help us improve. We hope you will give us another opportunity in the future.
用户：真实旅客
发布日期：2024年5月13日 发布在：Expedia
Amazing experience!
酒店管理层的评论
2024年5月14日，回复：酒店管理层 Customer Service
Melissa, thank you for your spirited feedback. It's fantastic to hear that you had an amazing experience at Dream Hollywood, by Hyatt. We're thrilled that we made your stay memorable. Come back soon for another exceptional visit.
