Ratings based on 987 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 7, 2024 on Expedia
Very beautiful hotel
Comment from Hotel Management
Jun 8, 2024 by Customer Service, Hotel Management
Bruno, thank you for your kind words! The team at Hotel Hermosa is thrilled you enjoyed your stay. We hope to welcome you back soon!
by A verified traveler
Posted Jun 5, 2024 on Expedia
A bit noisy
Comment from Hotel Management
Jun 5, 2024 by Customer Service, Hotel Management
Elizabeth, thank you for sharing your experience at Hotel Hermosa. Your feedback is valuable, and we're glad you enjoyed your stay despite the noise level. We hope to welcome you back for an even more pleasant visit in the future.
by A verified traveler
Posted Jun 1, 2024 on Expedia
Nice place easy Access to the beach and Amenities.
Comment from Hotel Management
Jun 1, 2024 by Customer Service, Hotel Management
Leroy, thank you for your kind words about Hotel Hermosa. We're delighted you enjoyed the convenient location and proximity to the beach. We're looking forward to welcoming you back for another great stay!
by A verified traveler
Posted May 29, 2024 on Expedia
False advertisement
They announce breakfast is included with the room, but when we registered they told us that there is no breakfast.
Comment from Hotel Management
May 31, 2024 by Guest Services, Hotel Management
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. Your comments have been shared with the appropriate departments so that they may be addressed.
by A verified traveler
Posted May 18, 2024 on Expedia
Front desk was very courteous and kind. The property is very clean. Parking is easy on a busy street. Clean room and comfortable bed.
Comment from Hotel Management
May 20, 2024 by Guest Services, Hotel Management
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
by A verified traveler
Posted May 17, 2024 on Expedia
Comment from Hotel Management
May 20, 2024 by Guest Services, Hotel Management
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
by A verified traveler
Posted May 14, 2024 on Expedia
Comment from Hotel Management
Jun 3, 2024 by Customer Service, Hotel Management
Daniel, thank you for your fantastic rating of Hotel Hermosa! We're thrilled you enjoyed your stay and look forward to welcoming you back soon.
by A verified traveler
Posted May 12, 2024 on Expedia
Overall, this was an amazing stay! The outdoor area was top-notch, rooms very clean, only a 15min walk from the beach, and staff generally very friendly and helpful.
Comment from Hotel Management
May 13, 2024 by Guest Services, Hotel Management
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
by A verified traveler
Posted May 9, 2024 on Expedia
The place is pretty dated. The room smelled like mold. The AC was broken, they looked at it and no one said anything. I asked to move rooms and was put on hold indefinitely. The denied my request to cancel the reservation. The room was boiling hot all night so I opened the sliding door and had to listen to the highway all night. Would not stay again. The sheets were so rough I'd suggest bringing your own.
Comment from Hotel Management
May 13, 2024 by Guest Services, Hotel Management
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. Your comments have been shared with the appropriate departments so that they may be addressed.
by A verified traveler
Posted May 7, 2024 on Expedia
Comment from Hotel Management
May 13, 2024 by Guest Services, Hotel Management
Thank you for taking the time to complete our survey. Your score will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
