评分基于 956 条真实点评
4.4 客房清洁度
4.4 服务和员工
4.3 客房舒适度
4.1 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2023年11月23日 发布在：Expedia
酒店管理层的评论
2023年12月19日，回复：酒店管理层 Mike C.
thank you for the high marks! we greatly appreciate it, hope to welcome you back soon.
用户：真实旅客
发布日期：2023年9月10日 发布在：Expedia
酒店管理层的评论
2023年10月1日，回复：酒店管理层 Management
Thank you for taking the time to share your experience at Le Meridien Delfina. While we strive to provide exemplary service every time, we understand that at times there are opportunities for improvement. We take our guest’s feedback very seriously as we recognize it is the best way to improve. We appreciate your feedback and hope that you will consider us again in the future.
用户：真实旅客 来自：Bardonia
发布日期：2024年5月26日 发布在：Expedia
Nice spot and easy walk to where the action is.
酒店管理层的评论
2024年5月26日，回复：酒店管理层 Management
Thank you for choosing to stay with us here at Le Meridien Delfina. We truly appreciate you taking the time to leave a review. We hope to welcome you to the Santa Monica area in the future.
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
Close to the beach and great little shops. Really liked that bike rentals are included
酒店管理层的评论
2024年5月26日，回复：酒店管理层 Management
Thank you for staying with us here at Le Meridien and for taking the time to write such a great review! We do appreciate reading your comments and are extremely happy to hear you thoroughly enjoyed yourself. We hope we have the pleasure of welcoming you back to our property in the near future!
用户：真实旅客 来自：Edmonton
发布日期：2024年5月23日 发布在：Expedia
Good location - 10 minute walk to beach. Car rental nearby. Restaurants in area. Never got a chance to use pool or restaurant onsite.
酒店管理层的评论
2024年5月23日，回复：酒店管理层 Management
Thank you for staying with us here at Le Meridien and for taking the time to write such a great review! We do appreciate reading your comments and are extremely happy to hear you thoroughly enjoyed yourself. We hope we have the pleasure of welcoming you back to our property in the near future!
用户：真实旅客
发布日期：2024年5月22日 发布在：Expedia
スタッフはみんな親切でサンタモニカが近くコンビニも近くにあったため便利でした。
他の地域に比べると治安も良いと思います
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Management
Thank you for staying with us here at Le Meridien and for taking the time to write such a great review! We do appreciate reading your comments and are extremely happy to hear you thoroughly enjoyed yourself. We hope we have the pleasure of welcoming you back to our property in the near future!
用户：真实旅客
发布日期：2024年5月17日 发布在：Expedia
There were a few things wrong with my stay. First there was another guests old food in the fridge when I arrived.
Then there was a party right outside my balcony that made it difficult to have any privacy. There were multi color lights shining into my room.
Finally I was told I wasn’t allowed to sit near the pool with a coffee unless I bought the coffee from the hotel. When I tried to move to the lobby I was told by a rude member of the bar staff that I wasn’t allowed to drink it in any communal spaces but was allowed to drink it in my room. After charging an outrageous and mandatory 33 dollar a day “amenities fee” it is insane that I can’t drink a coffee near the amenities. This hotel charges for the “privilege” of using a pool and gym but has outdated rules on how to use them. That alone will stop me from ever staying here again
酒店管理层的评论
2024年5月20日，回复：酒店管理层 Management
Thank you for choosing to stay with us here at Le Meridien Delfina. We truly appreciate you taking the time to leave a review. Your experience here is not to our standards, as your comments will be discussed amongst our leadership. We hope to welcome you back to Santa Monica in the future.
用户：真实旅客
发布日期：2024年5月13日 发布在：Expedia
There are tons of homeless people around the property and it is unsafe. Our internet was out for the entire stay and the technician was unable to make this better. We also had a non working phone. We were charged extra for these non working amenities. I have called several times and been promised a very tiny refund which has still not been received. Overall - a complete disappointment.
酒店管理层的评论
2024年5月13日，回复：酒店管理层 Management
Thank you for taking the time to share your experience at Le Meridien Delfina. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. We always strive to provide exceptional service to all of our guests; however, we understand that at times there are opportunities for improvement. We view our guest’s feedback as the best way to evaluate and improve. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your comments with the leadership team to ensure moving forward issues like these do not arise. We appreciate your feedback and hope that you will consider us again in the future.
用户：真实旅客
发布日期：2024年5月5日 发布在：Expedia
Forced Valet parking and area fee to stay at the hotel
酒店管理层的评论
2024年5月5日，回复：酒店管理层 Management
Thank you for taking the time to share your experience at Le Meridien Delfina. While we strive to provide exemplary service every time, we understand that at times there are opportunities for improvement and we do apologize that you feel those fees were forced as they are explicitly outlined in your booking with Expedia. We take our guest’s feedback very seriously as we recognize it is the best way to improve. We appreciate your feedback and hope that you will consider us again in the future.
用户：真实旅客
发布日期：2024年5月2日 发布在：Expedia
酒店管理层的评论
2024年5月4日，回复：酒店管理层 Management
Thank you for choosing to stay with us here at Le Meridien Delfina. We truly appreciate you taking the time to leave a review. We do hope to welcome you back to improve our guest experience.
