Ratings based on 993 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 17, 2024 on Expedia
The lobby and facilities were nice, and as far as being in K-Town goes you could do worse. However, the sheets on our bed were consistently dirty and stained. I believe clean sheets and a clean room, above all else, should be the bare minimum.
The the staff's credit when we asked for a change on the first day they did so quickly and added clean ones, but during our last night when they replaced them as part of their daily cleaning they were dirty again.
Comment from Hotel Management
May 19, 2024 by Hotel Management, Hotel Management
Thank you for the feedback. We are sorry to hear that this was your experience at the Shelter Hotel, as we value the comfort and safety of our guests above all else. We’ll be sure to make your next stay here perfect!
by A verified traveler
Posted Apr 27, 2024 on Expedia
This place is a comfortable place to stay and affordable as well. The downside is it’s in a sorta sketchy neighborhood (homeless people around). However there is taco places and a 711 within a couple blocks.
Comment from Hotel Management
Apr 27, 2024 by Hotel Management, Hotel Management
Thank you for the review! We look forward to your next stay at the Shelter Hotel!
by A verified traveler
Posted Apr 6, 2024 on Expedia
Comment from Hotel Management
Apr 7, 2024 by Hotel Management, Hotel Management
Thank you for the review! We look forward to your next stay at the Shelter Hotel!
by A verified traveler from Las Vegas
Posted Apr 5, 2024 on Expedia
Love this little boutique hotel. Always clean & quiet. Staff friendly. Easy check in.
Comment from Hotel Management
Apr 5, 2024 by Hotel Management, Hotel Management
Thank you for the review! We are so glad that you're back! We look forward to your next stay at the Shelter Hotel!!
by A verified traveler
Posted Mar 23, 2024 on Expedia
Love this place
Comment from Hotel Management
Mar 23, 2024 by Hotel Management, Hotel Management
Thank you for the review! We are so glad that you're back! We look forward to your next stay at the Shelter Hotel!!
by A verified traveler
Posted Mar 14, 2024 on Expedia
This hotel exceeded my expectations! From some previous reviews, I worried it might be a little run down or not that clean. I'm in my early sixties, so really didn't want to be anywhere funky. I was pleasantly surprised to find that both the rooms and the common areas are extremely clean and the staff is very available, friendly, and helpful. My room was large, sunny, and comfortable, with a good lay out. I don't love K-town but the block of the hotel is somewhat cleaner and calmer than most other parts of the neighborhood. The price is very fair for a hotel in a major coastal city. I will definitely return.
Comment from Hotel Management
Mar 15, 2024 by Hotel Management, Hotel Management
Thank you for the review! We are so glad that we exceeded your expectations! We look forward to your next stay at the Shelter Hotel!
by A verified traveler
Posted Mar 2, 2024 on Expedia
Very awesome hotel with cool decor only downside was the stomping above me
Comment from Hotel Management
Mar 3, 2024 by Hotel Management, Hotel Management
Thank you for the review! We look forward to your next stay at the Shelter Hotel!
by A verified traveler
Posted Mar 1, 2024 on Expedia
Its great!!!
Comment from Hotel Management
Mar 1, 2024 by Hotel Management, Hotel Management
Thank you for the review! We look forward to your next stay at the Shelter Hotel!
by A verified traveler
Posted Feb 21, 2024 on Hotels
Comment from Hotel Management
Feb 23, 2024 by Hotel Management, Hotel Management
Thank you for the review! We look forward to your next stay at the Shelter Hotel!
by A verified traveler
Posted Jan 14, 2024 on Hotels
Comment from Hotel Management
Jan 14, 2024 by Hotel Management, Hotel Management
Thank you for the feedback.
