6/10 一般
Rangarajan
与家人出行
2024年04月28日
不满意：服务设施，清洁度
I liked how the host was flexible when an unforseen medical issue came up causing us to shorten our trip. I also liked the responsiveness of the host in addressing issues, such as Netflix not being installed on the Roku, a clogged bathtub, and nails sticking out from the carpeting between the master bedroom and dining room area. I am a bit surprised all of these were issues to begin with, but thanks to the host for responding to concerns and sending in maintenance. The area is very nice and I love the pool setup and fitness center. Some areas for improvement / advice to the host: 1/ please deep clean the place before every stay as it was clear that a thorough job was not done (e.g hair on the carpets). 2/ I know the hot weather may be blamed for ants in the kitchen, however most Vrbos won't have this problem due to adequate abatement measures. Asking us to spray bug spray is not an answer especially with small kids around, even if we are reimbursed for the spray. We ended up vacating the apartment a bit early due to the ants.This place really needs to have more basic amenities provided, e.g. soap / shampoo in the bathroom, a kitchen mat, laundry detergent, ice in the freezer, full hand soap bottles upon check in (yes we did run out within a couple of days). It really elevates the experience at minimal cost. I'm mentioning these to improve the experience in the future, but overall our experience wasn't terrible. It just left something to be desired.
Rangarajan
2024 年 3 月入住 28 晚