Ratings based on 245 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 22, 2024 on Expedia
Best hotel I’ve ever stayed in.
by A verified traveler
Posted May 21, 2024 on Expedia
by A verified traveler
Posted May 19, 2024 on Expedia
Great
by A verified traveler
Posted Apr 15, 2024 on Expedia
by A verified traveler
Posted Mar 24, 2024 on Expedia
by A verified traveler
Posted Mar 5, 2024 on Expedia
The property is so
Beautiful and clean. Amazing food. Amazing service. Will definitely stay again.
by A verified traveler
Posted Mar 4, 2024 on Expedia
lovin it
by A verified traveler
Posted Mar 3, 2024 on Expedia
Great location! Comfortable beds and beautiful rooms.
by A verified traveler
Posted Feb 25, 2024 on Expedia
Everything is so good
by A verified traveler
Posted Feb 20, 2024 on Expedia
We stayed here for 3 nights. The first 2 nights, we had intermittent sleep because of a loud buzzing noise that would wake us up repeatedly atleast 3 dozen times and the noise would stay on for sometimes 15 minutes.
After the first night we let the front desk know and they sent engineers up and they spent 30 minutes trying to fix the noise at 10pm.
They said it was fixed, but then an hour later is started again and we didn’t sleep that night either.
On the 3rd night they gave us a new room and the manager didn’t once apologize for offer anything for the 2 nights of missed sleep.
We are platinum members and have never had service this horrible at a Waldorf property.
We usually feel like we are royalty but this property made us feel like we were staying at a Best Western.
The front desk does not pick up the phone either.
The phone would ring for 5-6 minutes plus with no success.
The iPad in the room didn’t work either which is where the in room menu is.
It’s a long list of issues for a 5 star property.
It’s unfortunate.
