评分基于 1,636 条真实点评
4.2 客房清洁度
3.9 服务和员工
4.1 客房舒适度
4.0 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年6月3日 发布在：Expedia
There were a few staff that were arrogant, snotty, and acted like they hated or despised the people that they were serving. Otherwise, there were good people used to the service industry. The all-inclusive price was eclipsed by staff demand and expectations for tips. I saw people "paying" $5 for every drink such was the result of expected and demanded tipping. The stay was almost ruined by a few employees with bad attitudes. It was a challenge to get a burger made to order beccause of one snotty lady cook who ignorantly kept smashing the life and juice out of every hamburger and serving burnt bitter hockey pucks all day.
用户：真实旅客
发布日期：2024年6月3日 发布在：Expedia
The food was always cold and and staff was rude.
用户：真实旅客
发布日期：2024年6月2日 发布在：Expedia
用户：真实旅客
发布日期：2024年6月2日 发布在：Expedia
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
The on site restaurants were ok. Buffet was my go to place. We lost power at least half the time we were there for at least a minute then had to reset the AC. The island is safe ! No liability waver for leaving the resort. Island east to get around with ton of things to do . I would diffinately go back❤️
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Fiorela Richardson
Dear Diane L,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
用户：真实旅客
发布日期：2024年5月31日 发布在：Expedia
Stayed for 5 nights. Check in was good, Cedric was amazing and accommodating. The area in itself was walkable, convenient, very safe with many security guards standing near the entrances. The room was good despite the poor ventilation and toilet seat being crooked. Beatrice (housekeeper) was such a sweetheart. Endless drinks/food on the property as well as outside food. One con I didn’t like was another housekeeper entering our room without permission aside from that, the property itself is exceptional.
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Fiorela Richardson
Dear Jodesia,Greetings from the Sonesta Ocean Point Resort. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
用户：真实旅客
发布日期：2024年5月31日 发布在：Expedia
Service was always with a smile. Gaat location, close to so much! Variety of place to eat. The employees...... they early made the stay for us! We received 5-star treatment (Go VIP) started with the frozen washcloth and glass of champagne when we were checking in. Did I mention the 4 regular size bottles of Vodka, Gin, Whisky m and Rum in oar room? That was ll yours to keep nether the less. We will be back to St. Maarteen and we will be staying here!
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Fiorela Richardson
Dear Antoinette,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
用户：真实旅客
发布日期：2024年5月30日 发布在：Expedia
I had so much fun staying at the Sonesta. It was close distance to everything in st Maarten. What I didn't like much was the staff at the hotel by the pool area aren't really friendly, attentive, and seem annoyed at times. If you train your staff to fix the things I just mentioned it will be a 5 star hotel!
酒店管理层的评论
2024年5月31日，回复：酒店管理层 Fiorela Richardson
Dear Ashley,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
酒店管理层的评论
2024年5月31日，回复：酒店管理层 Fiorela Richardson
Dear Shadea,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
酒店管理层的评论
2024年5月31日，回复：酒店管理层 Fiorela Richardson
Dear Romel,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
