Excellent staff and customer service. Howver, installations lsck hygiene and need remodeling stat
gilmarc
2024 年 5 月入住 3 晚
10/10 超赞
Megan
与配偶出行
2024年04月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Highly recommend! We stayed here on our honeymoon and it was a perfect place to relax and enjoy Mendoza. We stayed in a Villa in the vineyards it was incredible waking up amongst the vines (and an amazing view of the Andes). It was quiet, clean, and the a/c worked great.
The breakfast had high quality food and the service was amazing. The hotel team was only one text away and they helped arranged a wine tour and taxi rides for us.
Would definitely stay again.
Megan
2024 年 4 月入住 4 晚
10/10 超赞
Tiago
2024年02月27日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excelente
Hotel em meio a vinhedos, vista incrível, equipe atenciosa, valeu muito a pena!
Tiago
2024 年 2 月入住 3 晚
8/10 还可以
jee
团体旅客
2024年02月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Not enough activity in the hotel
jee
2024 年 2 月入住 2 晚
10/10 超赞
Claudio
2024年02月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Incrível experiência!
Incrível. Atendimento excelente. Qualidade excelente da comida em geral. Ótima piscina. Próximo do centro da cidade e das vinícolas da região (vale de Uco é mais distante). Experiência no loft (em meio as parreiras) foi sensacional!
Claudio
2024 年 2 月入住 3 晚
4/10 很差
Myles,Redmond
团体旅客
2024年02月1日
满意:住宿条件和设施,清洁度
不满意:员工和服务
There appears to be no onsite management to correct anything. Due to an airline strike we were delayed two days getting to our pre-paid reservation. Guests of other hotels were comped those nights. Entre Cielos said they would comp the last night that had been privately booked...all of this had to be done by them, through reservations. We were told the refund had been made, then they told us they could not do this. Never anyone with any authority onsite to even have a discussion. As part of the room you are provided a complimentary bottle of wine. When we took it to dinner they said there was a $30,000 peso ($25) corkage fee because that was provided by housekeeping not the restaurant, so we passed. Trying to arrange tours or spa visits was difficult and they confused my wife with another guest (totally different name). We tried arranging several offsite wine tours and they never did get it right even with screenshots of our prior conversations. Poor communication. This was supposed to be the highlight of our Argentina trip and turned out to be quite the opposite. Very disappointing