“- Booked the hotel via Expedia, but the hotel does not have any record for the booking.
- Booked an Executive room, but issued me a standard room.
- After 15mins waiting, finally got me an executive room.
- Booked a non-smoking room, and specifically requests a non-smoking room, but I can see an ashtray and matches in the room, and I can smell light tobacco smoke in the room
- The hotel is new, so the feeling is matched to the Ramada image, but the hotel facility does not
- The facility……
