They cancelled by booking and sent me to another sister hotel only to find it closed and padlocked up. No notification from the hotel or Hotels.com or Expedia. No response to phone calls, emails before re confirmation of the move or complaining afterwards.
Appalling customer service from all parties...and i've been in the industry 20 years.
Christopher
2021 年 7 月入住 1 晚
2/10 糟糕
真实旅客
商务旅客
2021年03月7日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Not helpful at all..they wasn't even taking resident
Didn't stay they wasn't taking residents
真实旅客
2021 年 3 月入住 1 晚
4/10 很差
真实旅客
2019年09月8日
不满意:住宿条件和设施,员工和服务
Basic
Room was a bit smelly, like someone had been smoking, no bar just sell cans for £3.50. Run down basic hotel
真实旅客
2019 年 9 月入住 1 晚
2/10 糟糕
真实旅客
2019年09月6日
不满意:清洁度
真实旅客
2019 年 9 月入住 1 晚
6/10 一般
Daniel
2019年08月31日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Don't bother going here
Room had curtain hanging off screws and stains on the carpet filler in the wall blind in bathroom disintegrating shower floor was moving.
Daniel
2019 年 8 月入住 1 晚
8/10 还可以
真实旅客
与家人出行, 与配偶出行
2019年08月19日
满意:清洁度、员工和服务、服务设施
Friendly reception staff and great location for the airport
真实旅客
2019 年 8 月入住 1 晚
2/10 糟糕
真实旅客
2019年08月5日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Awful, should not be on your website!
真实旅客
2019 年 7 月入住 1 晚
4/10 很差
Martina
2019年07月13日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Needs a total revamp.
Whilst Colin was very plesant and helpful at reception overall the place needs a total revamp . Our room had a broken window a dripping shower all night and mould growing along the tiles. There was also a massive hole in the ceiling along the hallway seats broken at the bar . The staff are working hard and are lovely but the place needs an injection of serious cash
Martina
2019 年 7 月入住 1 晚
10/10 超赞
Keith
2019年07月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent Budget Hotel
I would just like to say that I have never had a problem at this hotel. If I did not like a particular room I just have to say so and the very helpful and friendly staff will immediately move me. For a Budget Hotel WITH air conditioning it is absolutely ideal for my weekly stay. Free WiFi and multi-channel TV services, bathroom essentials and tea and coffee making facilities all included. Big free car park that is secured overnight lets me relax without feeling edgy. It is also very quiet, with proper blackout curtains and a cleaning staff that are also engaged in ensuring that bed linen and general cleanliness is top grade. It is a budget hotel, so do not expect 5* luxuries, but for what you pay it is actually a real treasure.