Ratings based on 999 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler from Hong kong
Posted Jan 20, 2020 on Expedia
So many ppl checking out for the same time and it takes quite a long time for queue up, even waiting for the lift...
Comment from Hotel Management
Jan 21, 2020 by Andy Xie, Hotel Management
Dear Guest,
Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
by A verified traveler
Nice room with luxurious bathroom
Posted Jan 10, 2020 on HotelsWe only stayed one night in Macau. Though hotel is considered to be one of the older ones, it is still a very nice hotel. We had a nice big room with a luxurious bathroom. Almost wished we could stay longer.
Comment from Hotel Management
Jan 20, 2020 by Andy Xie, Hotel Management
Dear Guest,
We very much appreciate your comments regarding your stay at the Rio Hotel Macau.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
by A verified traveler
Immoral usage of room deposit
Posted Jan 9, 2020 on HotelsThey ask for a room deposit equivalent of USD100 in addition to your already prepaid room fee. They don't nullify the deposit upon check out like what all the the hotels do. Instead, they will run the credit card and refund the money on your credit card 1 month later. They do that to all the guests. What do they do with that money? Invest that for 1 month and make return on investment using hotel guests funds? That is immoral.
Comment from Hotel Management
Jan 10, 2020 by Andy Xie, Hotel Management
Dear Guest,
Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
by A verified traveler from San Francisco
Posted Jan 6, 2020 on Orbitz
Friendly Staff, buffett is $120HKD if not part of your hotel package. Decent food.
Comment from Hotel Management
Jan 7, 2020 by Andy Xie, Hotel Management
Dear Guest,
We very much appreciate your comments regarding your stay at the Rio Hotel Macau.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
by A verified traveler
Posted Jan 6, 2020 on Hotels
Comment from Hotel Management
Jan 7, 2020 by Andy Xie, Hotel Management
Dear Guest,
We very much appreciate your comments regarding your stay at the Rio Hotel Macau.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
by A verified traveler from Malaysia
Posted Jan 5, 2020 on Expedia
Great location for new year's eve countdown
Comment from Hotel Management
Jan 6, 2020 by Andy Xie, Hotel Management
Dear Guest,
We very much appreciate your comments regarding your stay at the Rio Hotel Macau.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
by A verified traveler from Maalaysia
Posted Jan 2, 2020 on Expedia
Beautiful ambience for a perfect new year eve celebration
Comment from Hotel Management
Jan 6, 2020 by Andy Xie, Hotel Management
Dear Guest,
We very much appreciate your comments regarding your stay at the Rio Hotel Macau.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
by A verified traveler
Posted Jan 1, 2020 on Hotels
Very convenient location. The room is clean and just a bit cold as we not succeed to adjust the air con
Comment from Hotel Management
Jan 6, 2020 by Andy Xie, Hotel Management
Dear Guest,
Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
by A verified traveler from Singapore
Posted Dec 29, 2019 on Expedia
Plenty of Taxi waiting in front the Hotel. Rio Hotel provided free Mobile Phone for Calling, Hot spot, really excellent. One of the staff was not helpful enough when I asked him for help for my lunch booking at Macau Tower, he just told me he only in charge on Concierge. And hotel have limited seats for guest while check in.
Comment from Hotel Management
Dec 30, 2019 by Andy Xie, Hotel Management
Dear Guest,
Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
by A verified traveler from Vancouver
Posted Dec 28, 2019 on Expedia
The check in was terrible, had to wait till 3:30 and longer even after requesting to be able to check in early, Arrive at 2 pm and was asked to come at 3 and then at 3 still not ready, another 30 mins and finally got our room. By the way check in time was 3pm. Overall a nice clean hotel but away from all the action! It’s safe and close to lots of food places.
Comment from Hotel Management
Dec 30, 2019 by Andy Xie, Hotel Management
Dear Guest,
Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
