The prices are very expensive and the customer service is horrible. I have been there once and I will never go back. The customer service is better they would have a customer for life. But they exploited me as the customer for a one time game not realizing that they were getting pennies now I am not getting many dollars later. Overcharges for everything
michael
2024 年 5 月入住 1 晚
10/10 超赞
Emmanuel
2024年03月18日
满意:清洁度、员工和服务、住宿条件和设施
Place was relaxing
Emmanuel
2024 年 3 月入住 1 晚
8/10 还可以
felipe
与家人出行
2024年02月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
felipe
2024 年 2 月入住 1 晚
10/10 超赞
Martha
2024年02月6日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to enjoy nature
Great
Martha
2024 年 2 月入住 1 晚
6/10 一般
Rebecca
与家人及幼儿出行
2024年02月1日
满意:员工和服务,清洁度
The lake and facilities were beautiful. Staff was all very friendly and accommodating. The power went out often along with the Wi-Fi, and many of the slides and pools were not open for the kids when they wanted to play. Food was the big issue- all very overpriced, extremely limited options, left us all feeling pretty awful… very limited other dining options in the area without paying large “day pass” fees to even step foot in other restaurants around the laguna. Bummer because it was beautiful and could have been really fun if the facilities were more available.
Rebecca
2024 年 1 月入住 2 晚
10/10 超赞
Gary
2024年01月30日
满意:清洁度、员工和服务、住宿条件和设施
Gary
2024 年 1 月入住 2 晚
4/10 很差
hector
与家人出行
2024年01月28日
满意:清洁度
不满意:客房舒适度,员工和服务
EL CUARTO NADA QUE VER EL DE LA FOTO CON EL QUE ME ASIGNARON, EL AIRE ACONDICIONADO NO DEJA DPORMIR EN TODA LA SANTA NOCHE, ESTA EN MEDIO DE LA NADA Y EL RESTAURANTE CIERRA A LAS 6 PM...................TUBIMOS QUE SALIR DEL PARQUE NACIONAL Y MANEJAR HASTA LA CD DE GRANADA PARA PODER CENAR...........UNA LOCURA
hector
2024 年 1 月入住 1 晚
8/10 还可以
Angela Maria
2024年01月26日
满意:住宿条件和设施
Es un pequeno paraiso. Pero hay mucha gente. Mucho ruido. Algunos del personal no estan muy morivados.
Angela Maria
2024 年 1 月入住 3 晚
2/10 糟糕
Jordan
与家人及幼儿出行
2024年01月15日
满意:住宿条件和设施
不满意:员工和服务
Well kept resort with nice cabins and views. Cool slide from the deck into the lake. However, they charged us 80USD a night for our 2 year old sharing a bed. Do you not understand that a 2 year old is a baby still and doesn’t need his own bed? Made me message my credit card number which I wasn’t comfortable with even though I booked on Expedia. Pool was gross. Front desk women was rude and the food was actually inedible. Beyond disgusting every meal. I know it looks cool with the slides but please trust me, stay somewhere else.