评分基于 430 条真实点评
4.7 客房清洁度
4.4 服务和员工
4.5 客房舒适度
4.6 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年6月3日 发布在：Expedia
Great hotel! Nice clean modern rooms. Would definitely stay here again!
用户：真实旅客
发布日期：2024年5月31日 发布在：Expedia
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Sam
Thank you for taking the time to leave your feedback. We're glad you chose to stay with us. We apologize if your experience didn't fully meet your expectations. Your input is invaluable to us as we continuously strive to improve. If there are specific areas where we can enhance our services or amenities, we'd greatly appreciate hearing from you. We hope to have the opportunity to welcome you back and provide a better experience in the future.
用户：真实旅客
发布日期：2024年5月30日 发布在：Expedia
Very good
酒店管理层的评论
2024年5月31日，回复：酒店管理层 Sam
"Thank you for taking the time to leave us such a positive review! We're delighted to hear that you had a very good experience with us. It's our goal to provide exceptional service and create memorable moments for our guests, and we're glad to hear that we succeeded in doing so during your visit. If there's anything specific that stood out to you or any suggestions you have for how we can further improve, we'd love to hear them. Your feedback is invaluable to us as we strive to continuously enhance the quality of our offerings. We hope to have the pleasure of welcoming you back again in the future!"
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
Close to the airport and mall conveniently located
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Sam
Thank you for your review! We're thrilled to hear that you found our location convenient, being close to both the airport and mall. We strive to provide our guests with easy access to nearby amenities and transportation hubs, making their stay as seamless as possible. We hope to welcome you back again soon for another enjoyable experience!
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
I love staying at IHG hotels, but this was by far and away the worst of them. I was told my room would be available early. I ended up showing up 40 minutes after check in and the room still wasn’t ready. When I got to the room, there was what looked like the outline of a dirty glass on the bathroom counter. Additionally, the front staff argued with me about an inability to access my IHG rewards account despite me doing this previously at other IHG hotels booked through Expedia. I expressed my frustration and was told I’d get a complimentary breakfast package that I didn’t receive. Also, my internet access code didn’t work, so at 3am I had to walk down to the lobby during which the elevator was flooded with some unknown liquid. The guy was clueless and ultimately had to log me into the staff WiFi because he couldn’t figure it out.
The suite was fine aside from the dirty sink counter, but the staff is really what makes this place terrible. They were not friendly, helpful, and straight up made false claims directly to my face. Truly an awful experience and I would not recommend this hotel to anyone.
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Sam
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your recent stay at our IHG hotel. Your feedback is incredibly important to us as we continuously strive to improve our services and guest experience.We regret that your room was not ready upon your arrival, despite being promised an early check-in. Additionally, the cleanliness issues you encountered in your room are unacceptable and do not meet the high standards we aim to uphold. Rest assured; we will address these concerns with our housekeeping team to ensure such oversights are not repeated in the future.
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
Neg: lingering old tobacco smell in room
Pos: everything else! Flex room and the pool were pluses with a kid. Great deal on breakfast - $30 worth of freshly cooked food for $16. Staff was awesome.
酒店管理层的评论
2024年5月26日，回复：酒店管理层 Sam
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed many aspects of your stay, including our flexible room options, the pool facilities, and the great deal on breakfast. It's fantastic to know that you found our staff to be awesome - they work hard to ensure our guests have a wonderful experience.We sincerely apologize for any inconvenience caused by the lingering old tobacco smell in your room. Please know that we take such feedback seriously and will take immediate steps to address this issue to ensure a more pleasant experience for our future guests.
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
Food and drinks available in the hotel and close to the hotel. Indoor pool. Staff friendly.
酒店管理层的评论
2024年5月26日，回复：酒店管理层 Sam
Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the availability of food and drinks both within and near the hotel. Our team works hard to provide convenient options for our guests, and we're pleased that you found them satisfactory.It's wonderful to know that you also appreciated our indoor pool facilities. We strive to offer amenities that cater to our guests' relaxation and enjoyment during their stay.
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
Staff was friendly and knowledgeable.
酒店管理层的评论
2024年5月24日，回复：酒店管理层 Sam
Thank you for taking the time to share your experience! We're thrilled to hear that our staff's friendliness and knowledge contributed positively to your stay. Providing exceptional service is a top priority for us, and we're glad to see that reflected in your feedback. We'll be sure to pass along your kind words to our team. We look forward to welcoming you back soon!
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
We were in town for an event and needed a convenient overnight stay. It was affordable and served our purpose.
酒店管理层的评论
2024年5月24日，回复：酒店管理层 Sam
Thank you for your feedback! We're delighted to hear that our accommodations met your needs during your stay for the event. We aim to provide convenience and affordability for our guests, and we're glad we could deliver on that for you. If you have any further comments or suggestions, please feel free to share. We appreciate your business and hope to welcome you back in the future!
用户：真实旅客
发布日期：2024年5月22日 发布在：Expedia
酒店管理层的评论
2024年5月24日，回复：酒店管理层 Sam
Thank you for the wonderful 5/5 rating! We're thrilled to hear that you had such a great experience. Your satisfaction is our top priority, and we're always here to assist you in any way we can. If you have any further comments or if there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again soon!
