“Check in process is quick, was having an issue when we try to access the room but the keycard did not work, anyway, the staff was very quick to response to the situation as the security guard that escorted us to the room help us to tag into the room while we waiting inside the room for they keycard issue to get rectified. Was also greeted by a cockroach hiding behind the pillow when we move the pillow down. Again, called the reception and was attended by the housekeeper within 15minutes. Will……