Ratings based on 1,101 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 2, 2024 on Expedia
Proximity to the airport
by A verified traveler
Posted May 31, 2024 on Expedia
Comment from Hotel Management
Jun 3, 2024 by Park Royal MELBOURNE AIRPORT, Hotel Management
Dear Margaret, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport
by A verified traveler
Posted May 30, 2024 on Expedia
Comment from Hotel Management
Jun 3, 2024 by Park Royal MELBOURNE AIRPORT, Hotel Management
Dear Tracey, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. I was pleased to note that you enjoyed your stay with us. It is through your continuous feedback, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the near future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport
by A verified traveler
Posted May 29, 2024 on Expedia
Convenient location for trips. Friendly staff.
Comment from Hotel Management
Jun 3, 2024 by Park Royal MELBOURNE AIRPORT, Hotel Management
Dear Kevin, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport
by A verified traveler
Posted May 29, 2024 on Expedia
Comfortable and affordable accommodation.
Easy access to airport.
Comment from Hotel Management
Jun 3, 2024 by Park Royal MELBOURNE AIRPORT, Hotel Management
Dear Jennifer, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport
by A verified traveler
Posted May 28, 2024 on Expedia
Room was lovely but trying to find where to park while staying there was extremely confusing, better signage would have helped and saved driving around looking.
Comment from Hotel Management
May 30, 2024 by Park Royal MELBOURNE AIRPORT, Hotel Management
Dear Tammy, Thank you very much for taking the time to complete our online guest survey following your recent stay at PARKROYAL Melbourne Airport. I was pleased to note that you enjoyed your stay with us. However, I noted your unpleasant experience in regards to the lack of signage presented here at the hotel. I would like to apologise for this and thank you for highlighting this concern. We will also pass the feedback to Melbourne Airport and ask them to consider this aspect and the feedback for not only our guest but their customers as well. It is through your continuous feedback, that we are able to objectively review the facilities and services we provide to ensure we meet your expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the near future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport
by A verified traveler
Posted May 26, 2024 on Expedia
Great service and such a convenient location- too easy. We had a very early start but we managed to get breakfast delivered before 5am. Very efficient and helpful staff.
Comment from Hotel Management
May 29, 2024 by Park Royal MELBOURNE AIRPORT, Hotel Management
Dear Rose,Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport
by A verified traveler
Posted May 26, 2024 on Expedia
Clean quite and convenient
Comment from Hotel Management
May 28, 2024 by Park Royal MELBOURNE AIRPORT, Hotel Management
Dear Michele, Thank you very much for taking the time to complete our online guest survey following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. Thank you once again for your time and we all hope to have the pleasure of welcoming you back in the not too distant future. Sincerely,Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport
by A verified traveler
Posted May 24, 2024 on Expedia
Easy access to airport via sky bridge
Comment from Hotel Management
May 27, 2024 by Park Royal MELBOURNE AIRPORT, Hotel Management
Dear Sue-Ellen, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport
by A verified traveler
Posted May 23, 2024 on Expedia
Walking distance to Melbourne Airport. Decent bar and restaurant
Comment from Hotel Management
May 23, 2024 by PARKROYAL Melbourne Airport, Hotel Management
Dear Joseph, Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport
