Ratings based on 966 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 3, 2024 on Expedia
The property is tired and could do with a refresh.
They advertise WiFi access and foxtel tv. But it is only accessible in parts of the hotel and if your room is in a part where you can’t get it’s too bad. Also housekeeping did not replace condiments and face cloths or empty rubbish bins.
by A verified traveler
Posted Jun 2, 2024 on Expedia
The hotel is old and tired. I would not stay there again
by A verified traveler
Posted Jun 2, 2024 on Expedia
Old school charm, but in need of bathroom refurbishment.
by A verified traveler
Posted May 29, 2024 on Expedia
The property is very old and a refurbishment is due. It was the first time I experienced a power trip in a hotel, and that was three in one day!
Comment from Hotel Management
May 30, 2024 by Sahir , Hotel Management
Dear Mr. leong Greetings from The Hotel Windsor ! Thank you for providing feedback about your recent stay. I once again sincerely apologies for the power trip in your room. I will make sure my maintenance team is aware of the situation & prevent this from happening in the future. Regards, Sahir
by A verified traveler
Posted May 25, 2024 on Expedia
Brilliantly comfortable
Comment from Hotel Management
May 25, 2024 by Sahir , Hotel Management
Dear MS. ManahiGreetings from The Hotel Windsor ! Thank you for your recent stay at The Hotel Windsor. Thank you for providing feedback & glad to heart it was really comfortable. I will share the feedback with my team. Look forward to welcoming you back at The Hotel Windsor.
by A verified traveler
Posted May 24, 2024 on Expedia
Heating in my room not working on a cold Melbourne night. Staff brought in a small heater but I expected more for the cost and name of this hotel.
Comment from Hotel Management
May 25, 2024 by Sahir , Hotel Management
Dear MS. Suttor Greetings from The Hotel Windsor ! Thank you for your recent stay at The Hotel Windsor. Thank you providing feedback, about the heating not working in the room. I have asked my maintenance team to have a look into this. I sincerely apologies for the inconvenience this has caused. Please let me know about your next stay & I will make sure I can assign a room with own control heating.
by A verified traveler
Posted May 20, 2024 on Expedia
We very much enjoyed our stay.
Comment from Hotel Management
May 22, 2024 by Nick McLennan, Hotel Management
Dear Kerry, Thank you for your wonderful review! Glad you enjoyed your stay and we look forward to welcoming you back soon. With my kindest regards,Nick McLennanGeneral Manager
by A verified traveler
Posted May 11, 2024 on Expedia
by A verified traveler
Posted May 8, 2024 on Expedia
Comment from Hotel Management
May 15, 2024 by Nick McLennan, Hotel Management
Dear Karen, Thank you for reviewing your stay with us at The Royce. We hope that we may again have the pleasure of your company and in the future leave us with memories far more befitting. With my kindest regards,Nick McLennanGeneral Manager
by A verified traveler
Posted May 5, 2024 on Expedia
Hotel is very tired, our bathroom sink was cracked paint in the hotel was chipped. I understand that it’s a heritage listed hotel however rooms were very noisy and cold. We could hear everything on the third floor. Had only three hours sleep due to the noise. The breakfast which we paid for was very average. Had to wait 15 minutes before we were seated and then it took more than half an hour to get our food which was semi cold.
Comment from Hotel Management
May 15, 2024 by Nick McLennan, Hotel Management
Dear Vanessa,Thank you for taking the time to write following your recent stay with us. I would like to offer my sincerest apologies for a stay left wanting and can guarantee improvements in the future. When next visiting Melbourne I hope that we may have the opportunity to welcome you back and leave you with memories far more befitting The Windsor. With my kindest regards,Nick McLennanGeneral Manager
