评分基于 695 条真实点评
4.5 客房清洁度
4.4 服务和员工
4.5 客房舒适度
4.5 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客 来自：Urumqi
发布日期：2019年11月10日 发布在：Expedia
The pool closed too early 游泳池关门太早，其他还可以room is very cleaning.
酒店管理层的评论
2019年11月22日，回复：酒店管理层 PD
Thank you for the positive rating and your honest feedback. We appreciate you letting us know. We do hope to see you again soon!
用户：真实旅客
发布日期：2024年6月7日 发布在：Expedia
Beautiful hotel overlooking bay, great breakfast. 15 minute walk to beach
酒店管理层的评论
2024年6月8日，回复：酒店管理层 Customer Service
Leah, thank you for the wonderful review! The Altair Bay Harbor Hotel team is delighted that you enjoyed our stunning views and delicious breakfast. We're pleased you appreciated the convenient walk to the beach. We're looking forward to welcoming you back soon!
用户：真实旅客
发布日期：2024年6月7日 发布在：Expedia
酒店管理层的评论
2024年6月8日，回复：酒店管理层 Customer Service
Thank you for the fantastic rating, Frimet!It's outstanding you had such a wonderful experience at The Altair Bay Harbor Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!
用户：真实旅客
发布日期：2024年5月20日 发布在：Expedia
The 1 and only drawback is that this hotel serves a cold breakfast only on saturday to celebrate the sabbath day. There should be options for those of other religions but it was a minor setback. Overall a fantastic hotel with great guests and a superior staff
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Customer Service
Eric, thank you for sharing your thoughts. The Altair Bay Harbor Hotel values your feedback and is pleased to hear you had a fantastic stay. Your suggestion regarding breakfast options is appreciated. We are thrilled to know our team members made such a positive impact on your experience. We look forward to welcoming you back soon!
用户：真实旅客
发布日期：2024年5月17日 发布在：Expedia
Staff and customer service was great
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Customer Service
Moshe, thank you for your kind words! The team at The Altair Bay Harbor Hotel is thrilled to hear that you had a great experience with our service. We're looking forward to welcoming you back soon!
用户：真实旅客
发布日期：2024年5月17日 发布在：Expedia
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酒店管理层的评论
2024年5月18日，回复：酒店管理层 Customer Service
Thank you for this excellent rating, Mordechai!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at The Altair Bay Harbor Hotel! We'd love to host you again someday for yet another unforgettable visit.
用户：真实旅客
发布日期：2024年5月16日 发布在：Expedia
I liked that it was very clean.
酒店管理层的评论
2024年5月18日，回复：酒店管理层 Customer Service
Ruben, thank you for your kind words. The team at The Altair Bay Harbor Hotel is delighted to hear you enjoyed the cleanliness. We hope to welcome you back soon!
用户：真实旅客
发布日期：2024年5月15日 发布在：Expedia
I love the property and staff
酒店管理层的评论
2024年5月17日，回复：酒店管理层 Customer Service
Isaac, thank you for your kind words! The Altair Bay Harbor Hotel is thrilled to hear you loved the property and our team members. We can't wait to welcome you back soon!
用户：真实旅客
发布日期：2024年5月11日 发布在：Expedia
We tried checking in to this property, they showed us 2 different rooms and both were dirty and the carpets were stained really bad that you did not want to remove your shoes. After speaking to the property manager, she indicated that she was not in charge of the cleaning.
Also, after telling us that they would give us our full refund, later found out that they denied. Stay away from this property!
酒店管理层的评论
2024年5月12日，回复：酒店管理层 Customer Service
Kevork George, your feedback is crucial as it helps us improve our services. It's regrettable to hear about your encounter with cleanliness and communication issues. We strive to maintain a high standard, and what you describe seems unusual. Rest assured, we shall assess the matter concerning the rooms' condition and our communication protocols. We apologize if there was any misunderstanding about refunds and we recommend reaching out to us directly to discuss this matter further. Thank you for bringing this to our attention. Your input is highly appreciated and will help ensure similar situations can be avoided.
用户：真实旅客
发布日期：2024年5月2日 发布在：Expedia
酒店管理层的评论
2024年5月5日，回复：酒店管理层 Customer Service
Thanks, Yaron! It's outstanding your time at The Altair Bay Harbor Hotel was fantastic. We can't wait until your next visit!
