I left a note and confirmed with both front desk and management staff that a bouquet of flowers and champagne could be brought to the room for my wife’s birthday. I waited around all day expecting the delivery to surprise her and finally at 9pm went down to the desk when I was notified that they forgot and “would see what they can do”. This was an incredibly disappointing trip.
Joseph
2024 年 5 月入住 2 晚
10/10 超赞
Seema
2024年05月18日
满意:清洁度、员工和服务、住宿条件和设施
The staff was absolutely amazing. It was clean every area that we went to.
Seema
2024 年 5 月入住 2 晚
10/10 超赞
Bianca,Virginia Beach
2024年05月17日
满意:清洁度、员工和服务、住宿条件和设施
Bianca
2024 年 5 月入住 1 晚
10/10 超赞
Latiyabecomingsombodydifferent,Columbia
与家人出行, 团体旅客
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I really enjoyed the stay it was a beautiful place and view and loved the rooms and the receptionist
Latiyabecomingsombodydifferent
2024 年 4 月入住 1 晚
6/10 一般
ROBERT
2024年04月23日
ROBERT
2024 年 4 月入住 5 晚
8/10 还可以
Susan
2024年04月20日
满意:清洁度、员工和服务、住宿条件和设施
Susan
2024 年 4 月入住 2 晚
10/10 超赞
andrea
2024年04月10日
满意:住宿条件和设施,员工和服务
不满意:清洁度
UBICATION
andrea
2024 年 4 月入住 6 晚
8/10 还可以
Erold
2024年04月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Muy bien ubicado el hotel y la habitación limpia.
Erold
2024 年 4 月入住 1 晚
10/10 超赞
Noelia
与家人出行
2024年04月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
Noelia
2024 年 3 月入住 3 晚
10/10 超赞
Celine
与配偶出行
2024年04月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was our second time staying at the Element in Miami Brickell. One of the best parts of this hotel is the location as it is in the heart of downtown and the amenities like the pool.
During this trip, we were celebrating our recent engagement. Melissa checked us in and right from the start made us feel so welcomed. The following day, Melissa surprised us by reserving an engagement themed cabana decorated with balloons, a bottle of champagne and a charcuterie spread.
It truly was so thoughtful of Melissa to put to this together for us and it made us feel so special!! Melissa is a superstar manager and represents the Element Hotel with the upmost professionalism and care! We cannot wait to come back!