Ratings based on 1,375 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler from grovetown
Posted Jun 8, 2024 on Expedia
This is my second time staying at The National Hotel. We love it here. The staff is exceptional! Absolutely love this property and it’s aesthetic.
Comment from Hotel Management
Jun 8, 2024 by Alejandra, Hotel Management
Dear Brandy,Thank you so much for your amazing feedback. We hope to welcome you back very soon! Thank you!
by A verified traveler
Posted Jun 6, 2024 on Expedia
Love it
Comment from Hotel Management
Jun 6, 2024 by Gen Fanfan, Hotel Management
Dear Shoamir Timurovich,Thank you for your amazing feedback.We hope to welcome you back soon!
by A verified traveler
Posted Jun 4, 2024 on Expedia
All good construction going on property next so a bit noisy for breakfast
Comment from Hotel Management
Jun 5, 2024 by Ruben Meizoso, Hotel Management
Dear Louis, thank you for your amazing feedback. We are glad to hear that you had an exceptional stay with us. We hope to welcome you back soon!
by A verified traveler
Posted Jun 4, 2024 on Expedia
The staff at the National were very attentive, checking in via text message to ensure your stay was enjoyable and ask if you needed anything to make it even better. The hotel dining options offered great food and service. I would definitely go back!
Comment from Hotel Management
Jun 5, 2024 by Ruben Meizoso, Hotel Management
Dear Andrew, thank you for your amazing feedback. We are glad to hear that you had an exceptional stay with us and enjoyed the excellent service from the team. We hope to welcome you back soon!
by A verified traveler from SAINT LOUIS
Posted Jun 3, 2024 on Expedia
My stay, this time around, at the National Hotel was not a very good experience in that I was never provided the promised king bed upgrade, being that I am an Expedia VIP Gold Member. The hotel room I was assigned was far smaller than the standard (and I know because I have stayed at the National Hotel 3 previous times). The doorlock on my small room failed and prevented me from leaving a full night and I had to wait until the next morning for security to change the batteries and allow me to leave my room. The elevators failed often thus delaying my movement from the 11th floor. My communication ad complaints to the front desk staff was met by a nonchalant attitude and I was given the run-around and my concerns, requests, and inquiries were dismissed. There were no poolside activities and no entertainment that I can remember, which I found odd being that I was there during a very major and popular Memorial Day holiday. Other hotels nearby had lots of entertainment for their guests, especially poolside, including the hotel next door. I was really unpleased with my stay at the National Hotel and because of the lack in follow-up from the front desk staff and no response my management, I doubt if I will return.
Comment from Hotel Management
Jun 3, 2024 by Gen Fanfan, Hotel Management
Dear Zechariah, Thank you for your feedback.
by A verified traveler from sandy
Posted May 31, 2024 on Expedia
The hotel location on the beach is really nice, beautiful hip décor, most amazing pool and the staff is really nice. I did not like the extra charge for the beach umbrella. Extra $25 per day on top of the $ 45 per day resort fee. You would think the umbrella would be included. It is at every other resort in the area. I checked. So am extra $600 for the week. Just keep that in mind.
Comment from Hotel Management
Jun 1, 2024 by Gen Fanfan, Hotel Management
Dear Chanda, Thank you for your feedback. We are glad to hear that you had a great stay with us. We hope to welcome you back soon!
by A verified traveler
Posted May 31, 2024 on Expedia
Great theme. Conveniently located to transportation, restaurants and beach. Yoga classes 4 times per week. Great pool.
Comment from Hotel Management
Jun 1, 2024 by Gen Fanfan, Hotel Management
Dear Wilford, Thank you for your amazing feedback. We are glad to hear that you had an exceptional stay with us and enjoyed the excellent service from the team. We hope to welcome you back soon!
by A verified traveler
Posted May 31, 2024 on Expedia
Comment from Hotel Management
Jun 1, 2024 by Gen Fanfan, Hotel Management
Dear Esther J, Thank you for your amazing feedback. We are glad to hear that you had an exceptional stay with us and enjoyed the excellent service from the team. We hope to welcome you back soon!
by A verified traveler
Posted May 29, 2024 on Expedia
Great relaxing hotel with great access.
Comment from Hotel Management
May 30, 2024 by Ruben Meizoso, Hotel Management
Dear Alex, Thank you for your amazing feedback. We are glad to hear that you had an exceptional stay with us and enjoyed the excellent service from the team. We hope to welcome you back soon!
by A verified traveler
Posted May 29, 2024 on Expedia
Staff were wonderful and willing to help in anyway
Comment from Hotel Management
May 30, 2024 by Ruben Meizoso, Hotel Management
Dear Nadia, Thank you for your amazing feedback. We are glad to hear that you had an exceptional stay with us and enjoyed the excellent service from the team. We hope to welcome you back soon!
