Ratings based on 971 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 1, 2024 on Expedia
by A verified traveler
Posted May 27, 2024 on Expedia
Ants everywhere and kids couldn’t even use bathroom without screaming
Comment from Hotel Management
May 28, 2024 by General Manager, Hotel Management
Dear Nicholas,We appreciate you sharing your concerns. Please accept our sincere apology for the ant issue you experienced. Our pest control team will promptly address that. Thank you for reaching out and we hope for a chance to deliver a better stay in the future.Sincerely,Parul PatelGeneral Manager
by A verified traveler
Posted May 23, 2024 on Expedia
The property is well positioned at the center of town and close to many local businesses in the area. However, we had a bad experience as the pool had yellow stains inside the pool (afraid that it must have been some type of algae) as we developed itchy skin.
Breakfast was reasonable, although options were limited. Wish there would have been more of a full continental breakfast.
Comment from Hotel Management
May 24, 2024 by General Manager, Hotel Management
Thank you for your review. We appreciate you mentioning the property's convenient and central location close to local businesses. Your feedback regarding the condition of the pool is appreciated. We will address this to make sure it is up to the proper standards. We're also taking your comments about the breakfast options to heart and will be reviewing the menu to see if we can expand the offerings. It is our hope you will consider staying with us again to see how we have improved.Sincerely,Parul PatelGeneral Manager
by A verified traveler
Posted May 20, 2024 on Expedia
Comfortable
Comment from Hotel Management
May 22, 2024 by General Manager, Hotel Management
Dear Ben,Thank you for taking the time to leave a review. This helps us ensure every guest experience is a great one! It brightens our day to know that you enjoyed your stay at Quality Inn & Suites Middletown - Newport. Should your travels bring you back to the area, we hope you choose us for your stay again.Sincerely,Parul PatelGeneral Manager
by A verified traveler
Posted May 20, 2024 on Expedia
They tave me the worst room in the place
Comment from Hotel Management
May 21, 2024 by General Manager, Hotel Management
Dear Gregory,Our goal is for each of our guests to feel welcomed and know their needs are well taken care of. We are sorry you did not feel this way during your stay, and we apologize for any concerns you had with our accommodations. Our hope is that you will allow us another opportunity to make this up to you, and until then, we wish you all the best.Sincerely,Parul PatelGeneral Manager
by A verified traveler
Posted May 18, 2024 on Expedia
outdated, mattress/pillows worn well beyond their years.
Comment from Hotel Management
May 21, 2024 by General Manager, Hotel Management
Dear Susan,Thank you for your feedback. We sincerely apologize for the feel of the room and the condition of the mattress and pillows. A comfortable night's sleep is extremely important, and we regret falling short of providing that experience. Guest comfort is a top priority, and your feedback is valuable as we plan improvements. We hope you will consider staying with us in the future.Sincerely,Parul PatelGeneral Manager
by A verified traveler
Posted May 6, 2024 on Expedia
I get yell by asking for a cup of juice by the operation manager and that’s not her business to know that’s not an operation thing to be yelling at customers in the motel. There’s a lot of customers that hurt it and.
Comment from Hotel Management
May 8, 2024 by General Manager, Hotel Management
Dear Dennis,Thank you for sharing your experience. We are concerned about your interaction with one of our team members. Your comfort and satisfaction are important to us, and we will address this matter with our team to ensure we are meeting our high standards of hospitality going forward. We appreciate your feedback and hope to welcome you back and go above and beyond your expectations in the future.Sincerely,Parul PatelGeneral Manager
by A verified traveler
Posted May 3, 2024 on Expedia
by A verified traveler
Posted May 2, 2024 on Expedia
by A verified traveler
Posted May 2, 2024 on Expedia
