4/10 很差
Jose I.
与家人出行
2024年03月19日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was not cleaned after the last guests’ stay. There was a pair of men’s underwear on one of the vanities drawer. The drain plug on the bathroom sink was broken and prevented the water from going down the drain There was dirt on the bathroom and kitchen cabinets. The floor in the closet was full of dirt and had a couple used Q-tips. The television did not work.
The problems were brought up to a lady who was the assistant manager.
She did not offer another room. The assistant manager did not offer to clean the room and stated that maintenance was not on duty because it was the weekend.
The assistant manager did offer a partial refund, but stated she had to talk to the manager for approval.
The assistant manager came back and stated that since I had booked it through Expedia that I had to contact Expedia, who inturn would contact her for the partial refund.
Expedia contacted her and the manager ended up denying the partial refund.
Jose I.
2024 年 3 月入住 2 晚