Ratings based on 332 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 28, 2024 on Expedia
It is close to were I was working and close to the town and by the waterfront with plenty of places to eat and drink. I have stayed at TY before for many months for work in the local area
by A verified traveler
Posted May 24, 2024 on Expedia
4 star rated hotel but definately lacking in customer service when something goes wrong. Was allocated room with dirty bedsheets, and reception offered to refund breakfast for the inconvenience but never happened. Also the £1 deposit charged at the time of booking which is meant to be refunded also didn’t happen. Impossible to get through to someone after checkout.
Restaurant food also overpriced for quality of food.
Comment from Hotel Management
May 25, 2024 by Guest Services - Ty Milford Waterfront, Hotel Management
Good evening,We are saddened to read about the issues you encountered during your stay with us. We always want our guests to have a pleasant stay away.Our guest services team work very hard for all of our guests and it is upsetting to see that the standards of service did not meet the expectations of the business on this occasion.For clarity, regarding breakfast, as the booking was made via a third party, the request for a refund on the breakfast needs to be made through the website you booked through. Our apologies if this was not made clear to yourself. We are of course still happy to approve this once a request comes through from the third party.In regards to the 1 on your card, the usual holding amount is 50 as laid out on the booking websites. Having looked over the reservation, we can see this has now released from us and should have dropped back into your available balance. Please note this will not show as a refund and will just drop back into your available balance as this was only a pending transaction and not a charge to the card. Regarding the cleanliness, this has been relayed back to the linen company and to our housekeeping team to help improve the standards of service and cleanliness that we provide to our guests.Thank you for taking the time to feed back your thoughts to us. All guest feedback is taken on-board and used to continuously improve our services.Just to reiterate, if you make a request for the refund on breakfast via the website you booked, this will come through to us and we will be happy to approve it for yourself.Kind regards,Ty HotelGuest Services
by A verified traveler
Posted May 16, 2024 on Expedia
Excellent location, clean and contemporary design
Comment from Hotel Management
May 16, 2024 by Guest Services - Ty Milford Waterfront, Hotel Management
Thank you for your review!
by A verified traveler
Posted May 8, 2024 on Expedia
Great Hotel, lovely & clean and very friendly staff.
Comment from Hotel Management
May 11, 2024 by Guest Services - Ty Milford Waterfront, Hotel Management
Thanks for giving us a 5/5!
by A verified traveler
Posted May 8, 2024 on Expedia
Helpful& friendly staff
Comment from Hotel Management
May 8, 2024 by Guest Services - Ty Milford Waterfront, Hotel Management
Thank you for your kind review! We do hope you will come and stay with us again soon.
by A verified traveler
Posted May 6, 2024 on Expedia
Nice hotel, lovely location and great staff. The food was the only thing that let it down a little, as that was ok but could have been better
Comment from Hotel Management
May 7, 2024 by Guest Services, Hotel Management
Hi Jon,Thank you for your review, we're pleased that you generally had a nice stay and we appreciate your feedback on the food.Kind regards,
by A verified traveler
Posted May 1, 2024 on Expedia
The reception demand a security deposit of £50. You do not get a receipt of acknowledgement of the payment. The printer is broken (my first and second visit) so an email receipt will be sent to you email later.
1. The rate charged is mor than agreed at the time of booking.
2. There is no mention of the security deposit on the receipt.
3. Will I be given a refund as I did not charge anything to the room, and the receipt does not acknowledge they have the money.
Very unhappy with the financial aspect of this hotel.
Comment from Hotel Management
May 4, 2024 by Guest Services - Ty Milford Waterfront, Hotel Management
Good morning Hartley,Thank you for taking the time to write us a review on your recent stay with us and we are sad to hear that some aspects, mainly the financial aspect, was not up to your standard. We will have a look into this, and we always appreciate guest feedback, but as of the 50 pre authorisation, it is in the hotel Terms and Conditions. If you need anything, please don't hesitate to get in touch with our team who will be happy to help.Warm Regards,
by A verified traveler
Posted Apr 8, 2024 on Expedia
Location excellent friendly staff good food 👌
Comment from Hotel Management
Apr 9, 2024 by Guest Services - Ty Milford Waterfront, Hotel Management
Good evening Robert,Thank you for taking the time to write us a perfect 5 out of 5 review on your recent stay with us. We are so glad to hear that you have enjoyed your stay with us, mainly the excellent staff and the good food we offer. We do hope to welcome you back into the hotel in the near future. Warm Regards,
by A verified traveler
Posted Apr 3, 2024 on Expedia
All the staff were lovely! Hotel rooms spacious, also still felt fresh and new. Evening meal was excellent!!
Comment from Hotel Management
Apr 3, 2024 by Guest Services - Ty Milford Waterfront, Hotel Management
Good evening Rebecca, Thank you so much for giving us a 5/5! We're very pleased you had a great stay with us and we look forward to having you stay with us again soon! Warm regards, Nicolai Ty Hotel Guest Services
by A verified traveler
Posted Mar 29, 2024 on Expedia
Superb stay. Such a nice hotel. Staff were all amazing. Looking forward to staying again 🙂.
Comment from Hotel Management
Apr 3, 2024 by Guest Services - Ty Milford Waterfront, Hotel Management
Good evening Richard,Thank you for taking the time to write us such a lovely review and rating it 5 out of 5. We are so glad to hear that you have enjoyed your stay with us, mainly the amazing staff and nice hotel we have here. We do hope to welcome you back into the hotel in the near future.Warm Regards,
