Ratings based on 700 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 27, 2024 on Expedia
Beautiful spot, so tranquil. Staff very attentive and all areas are dog friendly and the beds and pillows are very comfy. Definitely a good find and will be back soon 😀
Comment from Hotel Management
May 28, 2024 by Guest Relations , Hotel Management
Dear Emma, Thank you for your lovely review! We're delighted to hear that you enjoyed the tranquil setting and found our team attentive. It's great to know that our dog-friendly areas and comfortable beds and pillows added to your pleasant experience. We look forward to welcoming you back soon!Kind Regards
by A verified traveler
Posted May 6, 2024 on Expedia
We had such a wonderful stay here, particularly loving the stable room with its peace and quiet and enormous king bed.
We arrived late and went for a walk around the Secret Garden at sunset which was completely magical .. followed by delicious food and cocktails in Harry’s Bar. I have to say the bar and serving staff were exceptional, friendly and smiling and welcoming, on a busy night they remained top class throughout.
Highly recommend this hotel for a romantic break, it pressed our reset button after a stressful week.
Comment from Hotel Management
May 7, 2024 by Guest Relations , Hotel Management
Dear Anna, Thank you for your kind words! We're thrilled to hear you had a magical stay, enjoying our peaceful stable room, the Secret Garden, and the exceptional service at Harry's Bar & Kitchen. We'd love to welcome you back for another romantic getaway soon!Kind Regards
by A verified traveler
Posted Apr 16, 2024 on Expedia
This was one of the worst stays iv ever had. The rooms smelt so bad the pillows and duvert. The internet was non existent. I’m very disappointed in this stay as it was a Surpise for her 30th birthday. We also went to use the spa but you are not given robes or shoes you have to pay a rental charge which is absurd. The bathroom in our room was horrible. The water would clog up in the sink. I’m so disappointed and made this clear to the staff
Comment from Hotel Management
Apr 17, 2024 by Guest Relations , Hotel Management
Dear Tahrima, Thank you for sharing your recent experience with us. We're sorry to hear about your disappointment, and we take all guest feedback seriously. Our Housekeeping team confirms there was no odour in the room, and it was double-checked upon your departure. Regarding the WiFi issue, we apologize for any inconvenience and would have been happy to provide an alternative room to resolve this. Robes and slippers are included in specific packages and suite bookings. We've also inspected the sink in your room and confirmed it drains properly. We appreciate your insights and hope to welcome you back to exceed your expectations. Kind Regards
by A verified traveler
Posted Apr 14, 2024 on Expedia
Pros: lovely grounds; decent room.
Cons: we spent 1 night (April 12th/13th 2024) there, booked dinner too. Restaurant was packed, we had to wait 30 minutes to be seated; took over an hour to be served. Several mistakes made with our order. The hotel is huge: it is difficult to navigate, and there are lots of steps, making it difficult to walk through, with luggage. At breakfast, there were no glasses or plates. Clearly, the hotel cannot cope with a large number of guests.
Pros: to their credit, both the restaurant, and hotel reception gave us refunds.
Comment from Hotel Management
Apr 16, 2024 by Guest Relations , Hotel Management
Dear Ajay, Thank you for taking the time to review your stay, we were saddened to read that your overall experience did not meet expectations. Our Hotel is situated over two floors separated by a set of stairs along with a lift, we are sorry that you found it difficult to navigate the Hotel, we have directional signage at every crossroad in the corridor along with a map that is handed to guests upon arrival. Please accept our apologies for the service you received in our Restaurant, we are glad to learn that you did get compensated for this by our Reception team. We will certainly raise your concerns with the team to prevent this re-occurring in the future. Kind Regards
by A verified traveler
Posted Apr 14, 2024 on Expedia
Nice place for holidays
Comment from Hotel Management
Apr 16, 2024 by Guest Relations , Hotel Management
Dear Anaclet, Thank you for your kind review! We're thrilled to hear that you found our place to be a nice destination for your holidays.We strive to provide a welcoming and enjoyable experience for all our guests, and we're delighted that you had a positive stay with us.We look forward to welcoming you back for more wonderful holiday experiences in the future!Kind Regards
by A verified traveler
Posted Apr 12, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by Guest Relations , Hotel Management
Dear Kazik, Thank you so much for the 5-star rating! We truly appreciate your feedback and are thrilled to know that you had a fantastic experience during your stay with us.Kind Regards
by A verified traveler
Posted Apr 11, 2024 on Expedia
by A verified traveler
Posted Feb 21, 2024 on Expedia
The hotel staff were friendly, helpful and professional. (Nothing was too much trouble).The property facilities were excellent including clean and modern rooms and the gym, pool and spa facilities were an added bonus. Didn't get to experience the grounds because of the weather but they looked impressive. Food in Harry's bar was of a very high quality with excellent menus for lunch and dinner. Perfect location for visiting Bletchley park. Would highly recommend.
Comment from Hotel Management
Feb 22, 2024 by Guest Relations , Hotel Management
Dear Geoffrey, Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our staff, facilities, and dining options exceeded your expectations. We're sorry the weather prevented you from experiencing our grounds, but we're delighted they left a positive impression. We appreciate your recommendation and hope to welcome you back soon!Kind Regards Guest Relations
by A verified traveler
Posted Feb 20, 2024 on Expedia
This hotel is vast and impersonal. The marketing photos don't show the enormous modern extensions that overwhelm the original house, which is now just a marketing backdrop and wedding venue side hustle.
The rooms are cheaply furnished, but the beds were comfortable. The TV was pretty old and only offered terrestrial, not even I Player!
Breakfast is poor, with stale pastries, cheap ingredients and hot food cooked hours/days in advance.
Comment from Hotel Management
Feb 22, 2024 by Guest Relations , Hotel Management
Dear Nick,Thank you for taking the time to share your feedback regarding your recent stay with us. We regret to learn that your experience did not meet your expectations.Regarding the hotel's size and modern extensions, we apologize if this aspect of our property did not align with your expectations. Our Manor house is utilized for not only weddings and conferences but also for guests to stay in the Suites to get the ultimate country manor experience. We also have lounge areas that our guests can relax in. In terms of room furnishings, we strive to offer comfortable accommodations to all our guests. We're glad to hear that you found the beds comfortable, and we take note of your comments regarding the television and room amenities for future improvements.We're sorry to hear that you were disappointed with the breakfast offerings. Providing high-quality and fresh breakfast options that are cooked every morning is one of our top priorities, typically we receive great feedback on the breakfast so we are sorry this was not to your liking. We value your input and hope to have the opportunity to better serve you in the future. Please feel free to reach out to us directly if you would like to discuss your experience further.Kind Regards Guest Relations
by A verified traveler
Amazing place for a getaway
Posted Feb 17, 2024 on HotelsI had an amazing few days here. This is a clean, modern, fresh hotel in an idyllic spot.
Sauna and Steam area was clean and very well-maintained. All the staff I encountered were amazingly helpful, welcoming and friendly.
Comment from Hotel Management
Feb 22, 2024 by Guest Relations , Hotel Management
Thank you for your wonderful review! We're thrilled to hear that you had an amazing few days at our hotel. It's fantastic to know that you found our hotel clean, modern, and fresh, and that you enjoyed our idyllic location. We're delighted that you found our sauna and steam area clean and well-maintained, and we're especially pleased to hear your kind words about our team. We strive to provide helpful, welcoming, and friendly service to all our guests. We hope to welcome you back for another fantastic stay in the future.Kind Regards Guest Relations
