4/10 很差
Yana
与配偶出行
2024年05月31日
不满意：服务设施
We stayed for our wedding night at the Chapel Suite, although a beautiful place, they could have changed some decor in the room. I understand that the room was a nun chapel but the 10 nun photos gave me the creeps. When booking initially we said that it was for our wedding night and they were going to add something special like rose petals and so forth. When we left for our ceremony, I made sure to tell them that the room needed to be cleaned so when we came back it would be a nice magical end to our day. Not only did no one come to clean, but there was nothing special added or anything like they said they would do. Big bummer. We had no towels that were clean, bedsheets that havent been changed etc. The day prior, we finally got everything in the room, and wanted to watch some TV before we went to dinner. The TV had no signal for any channel. We called the front desk and they said that they wouldn't be able to fix it and that they could give us a discount, after asking if we wanted to move to another room…we started to fuss and we started moving the tv, looking for cables, wall plugins behind the entertainment center and so forth. After unplugging and plugging some in it wasn't working but the fact that we had to do all of that in the first place was upsetting. I do wish that some windows were able to be opened and not stained glass, felt a bit contained and claustrophobic not being able to look outside. The front desk staff was nice and the bartender Kevin was amazing.
Yana
2024 年 5 月入住 2 晚