4/10 很差
Jeremy,Sioux Falls
与家人出行, 与配偶出行
2024年06月2日
满意:住宿条件和设施
不满意:员工和服务,清洁度
The room smelt like smoke. The front desk said there was nothing they could do and all rooms were non smoking. They claimed the hotel was overbooked and that they could not move us to another room. We opened the balcony door to let fresh air in. Then the door would not close. Maintenance came and fixed the door. The front desk said they would give us 10,000 Hilton honors points. One week later there are no points on my account. Overall, very frustrating experience and the staff seemed apathetic and failed to follow through on their small token compensation.
Jeremy
2024 年 5 月入住 1 晚