评分基于 1,408 条真实点评
4.4 客房清洁度
4.4 服务和员工
4.3 客房舒适度
4.3 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客 来自：Sioux Falls
发布日期：2024年6月2日 发布在：Expedia
The room smelt like smoke. The front desk said there was nothing they could do and all rooms were non smoking. They claimed the hotel was overbooked and that they could not move us to another room. We opened the balcony door to let fresh air in. Then the door would not close. Maintenance came and fixed the door. The front desk said they would give us 10,000 Hilton honors points. One week later there are no points on my account. Overall, very frustrating experience and the staff seemed apathetic and failed to follow through on their small token compensation.
酒店管理层的评论
2024年6月2日，回复：酒店管理层 Oleg
Dear Jeremy,I left you a voicemail today to get in touch regarding your recent stay. I sincerely apologize for the issues you encountered. It's unacceptable that your room smelled like smoke and that our team didn't provide a better solution. The problem with the balcony door only added to your frustration, and I regret that our front desk response was not more helpful.Regarding the Hilton Honors points, I apologize for the delay. I've personally looked into it and ensured the points will be credited to your account as soon as we confirm all the information needed. We are addressing these issues with our staff to prevent this from happening again. Thank you for bringing this to our attention, and I hope we can make it right for you.
用户：真实旅客
发布日期：2024年6月2日 发布在：Expedia
Friendly staff. Great breakfast and clean hotel.
酒店管理层的评论
2024年6月2日，回复：酒店管理层 Oleg
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff friendly, our breakfast great, and our hotel clean. We look forward to welcoming you back soon!
用户：真实旅客
发布日期：2024年5月31日 发布在：Expedia
The place was beautiful and the breakfast was great. The beds were comfortable, even the pull out sofa bed was too. I liked how the restaurant was inside the hotel, that way you can just order instead of going out. The front deck lady was kinda rude, so the wait for registration was long. After we checked in, we decided to go to the pool (the pool was small) and the water was very salty. There were no pool towels so we had to ask for some. All the other staffs were great though. Even the housekeepers.
酒店管理层的评论
2024年6月1日，回复：酒店管理层 Shannon
Hello, We appreciate your feedback. Thank you for staying with us. Have a wonderful day!
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
酒店管理层的评论
2024年5月30日，回复：酒店管理层 Shannon
Hello,We appreciate your feedback. Thank you for staying with us. Have a wonderful day!
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
Na
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Oleg
Hello, We appreciate your feedback. Have a wonderful day! Thank you for staying with us.
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
The hotel was nice and clean, I was a little frustrated when I paid for the hotel and then at ck in I had to pay taxes and parking ( when on the website it stated free parking) late night staff where not very helpful as I got double charged on the fee, but the morning staff at ck out were very helpful and explained What the $81 was for and got the double charge taken care of. Also breakfast was amazing!
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Oleg
Thank you for your feedback. We're glad to hear you found our hotel nice and clean and enjoyed the breakfast. We apologize for the frustration you experienced with the additional charges and the double charge.Please rest assured that we did not charge you for parking, even though we typically do. We appreciate your understanding and are pleased to hear that our morning staff was able to resolve the issue for you.Thank you for bringing this to our attention. We hope to welcome you back for a smoother experience in the future.
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
The breakfast and happy hour were great, the pool and hot tub were fantastic. The rooms definitely need some maintenance: the dining area sink faucet was damaged, there was chipped paint in the bathroom.
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Shannon
Hello, We appreciate your feedback. Have a wonderful day! Thank you for staying with us.
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
The staff was so helpful when I wanted to extend my stay.
酒店管理层的评论
2024年5月27日，回复：酒店管理层 shannon
Hello, We appreciate your feedback. Have a wonderful day! Thank you for staying with us.
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
Easy to book and check in was smooth. Stayed one night and had good sleep.
酒店管理层的评论
2024年5月26日，回复：酒店管理层 Shannon
Hello, We appreciate your feedback. Have a wonderful day and thank you for staying with us.
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
Friendly people
酒店管理层的评论
2024年5月26日，回复：酒店管理层 Shannon
Hello, We appreciate your feedback. Have a wonderful day and thank you for staying with us.
