Ratings based on 982 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 3, 2024 on Expedia
Listing was incorrect. No crib on site, staff didn't care at all.
by A verified traveler from Westby
Posted Jun 2, 2024 on Expedia
The man that works at then front desk is very rude, inconsiderate unhelpful and was always missing from the desk when we needed assistance
by A verified traveler
Posted May 29, 2024 on Expedia
Staff were nice and helpful
Needs some minor cosmetic work done
Price per night was good
Comment from Hotel Management
May 30, 2024 by Manager, Hotel Management
Thank you so much for your kind words. We value your feedback and can’t wait to serve you again.
by A verified traveler
Posted May 26, 2024 on Expedia
The only drawback was a stuffy odor in the room. Everything else was fine.
Comment from Hotel Management
May 27, 2024 by Manager, Hotel Management
Hi, Thanks for your feedback. Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!
by A verified traveler
Posted May 21, 2024 on Expedia
Customer service was amazing I've been to this hotel for 3 times now. Never disappoint highly recommend it
Comment from Hotel Management
May 22, 2024 by Manager, Hotel Management
Hello, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
by A verified traveler
Posted May 20, 2024 on Expedia
Bathroom was old, dirty, had mildew. The toilet didn’t flush properly and the sink was plugged. I told this to the front desk but he didn’t seem to care. There is also cigarette burns / stains on washroom counter. There is also no room cleaning even though we stayed for 3 nights. The window was rattling very loudly when it got windy.
Comment from Hotel Management
May 22, 2024 by Manager, Hotel Management
Thank you for your feedback. We are sorry that you had to face some housekeepingproblems while staying at our property. This was an uncommon instance; we arenormally known for exceptional housekeeping services. We hope that you will give usanother chance to earn your business.
by A verified traveler
Posted May 15, 2024 on Expedia
This hotel was conveniently located close to airport with shuttle service. Provides basic needs great for an overnight stay before or after air travel.
Comment from Hotel Management
May 15, 2024 by Manager, Hotel Management
Hi, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
by A verified traveler
Posted May 9, 2024 on Expedia
Welcoming teams
Comment from Hotel Management
May 10, 2024 by Manager, Hotel Management
Thank you for your 5 star rating and for choosing our hotel. I am happy that you enjoyed your stayand I am looking forward to having you again as a guest in our hotel.
by A verified traveler
Posted May 2, 2024 on Expedia
Comment from Hotel Management
May 22, 2024 by Manager, Hotel Management
Hello, I apologize for the inconveniences that you experienced during your stay. We can’t fixthe past but you have my personal commitment that we will try our best to improve ourfacilities for your maximum comfort. Until then, please accept my sincerest apologies onbehalf of everyone on the team. We appreciate your business and hope to see you soon.
by A verified traveler
Posted Apr 28, 2024 on Expedia
Comment from Hotel Management
May 1, 2024 by Manager, Hotel Management
Hello, I apologize for the inconveniences that you experienced during your stay. We can’t fix the past but you have my personal commitment that we will try our best to improve our facilities for your maximum comfort. Until then, please accept my sincerest apologies on behalf of everyone on the team. We appreciate your business and hope to see you soon.
