Housekeeping needs a lot of improvement. Finding blood and foreign hairs on the bed and pillows does not make it a $1000 per night hotel. Christine at the front desk was extremely helpful and service oriented, however hotel policy should include providing the guests who had an issue as we had, a little something: bottle of wine/ free drink at the bar/ spa treatment to make up for the housekeeping error. It’s not like we need it, but it’s the right thing to do. We do understand errors happen, but it’s not the fault of the patron.
Suggestion: change hotel policy to be more accommodating when hotel stuff make mistakes.
olga
2024 年 5 月入住 3 晚
10/10 超赞
Melinda
与家人出行
2024年05月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is amazing
Melinda
2024 年 5 月入住 1 晚
10/10 超赞
Keith
2024年05月12日
满意:住宿条件和设施,员工和服务
Interesting parking entrance, circular ramp to get to the check in level. Beautiful dining area with a great view of the Mediterranean.
Keith
2024 年 5 月入住 1 晚
10/10 超赞
maciej
2024年05月9日
满意:清洁度、员工和服务、住宿条件和设施
maciej
2024 年 5 月入住 2 晚
10/10 超赞
Terry
2024年04月12日
满意:清洁度、员工和服务、住宿条件和设施
Terry
2024 年 4 月入住 1 晚
10/10 超赞
Zeljko
与配偶出行
2024年04月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelent hotel.
Zeljko
2024 年 3 月入住 1 晚
10/10 超赞
Ken
与家人及幼儿出行
2024年03月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful as pictures shown! The ocean view and the Infiniti pool are just stunning. I picked this hotel in Eze while we visited Nice because of the nice view! Didn't disappoint me. We only stayed for one night and since it was in March, the pool is too cold to be used. This hotel will be perfect to stay in the summer. We will definitely come back if we visit France again! The lady at front desk (I didn't know her name) she was so nice and speaks good English!