评分基于 999 条真实点评
4.7 客房清洁度
4.6 服务和员工
4.6 客房舒适度
4.6 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年6月6日 发布在：Expedia
Each and every time i go to Jamaica i will always stay here
用户：真实旅客
发布日期：2024年6月4日 发布在：Expedia
Was a great place for Adults only
酒店管理层的评论
2024年6月5日，回复：酒店管理层 Quality Manager
Dear Ronald,We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared. We look forward to welcoming you again, very soon.Regards,Iberostar Grand Rose Hall
用户：真实旅客
发布日期：2024年6月4日 发布在：Expedia
Loved the butler service! We are spoiled now and I can't imagine coming back without having it! The only thing we didn't like was there was no grape nut ice cream on site!
酒店管理层的评论
2024年6月5日，回复：酒店管理层 Quality Manager
Dear Tahiese,A comment as positive as yours is the best confirmation that we are working in the right direction. Thank you very much on behalf of the whole team. It would be marvellous to see you again one day.Kind regards,Iberostar Grand Rose Hall
用户：真实旅客
发布日期：2024年6月3日 发布在：Expedia
Excellent
酒店管理层的评论
2024年6月4日，回复：酒店管理层 Quality Manager
Dear Dwayne,On behalf of the whole team, we thank you for sending us your thoughtful feedback. Please come back to our hotel again soon.Kind regards,Iberostar Grand Rose Hall
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Staff is friendly. Looks are nice. However beaches are unkept and food was absolutely terrible. As a VIP, I was actually charged for my room upgrade.
酒店管理层的评论
2024年6月3日，回复：酒店管理层 Quality Manager
Dear Jessica,Thank you for your compliments about our friendly staff and pleasing aesthetics. We strive to provide a welcoming and relaxing environment, and your positive words are truly appreciated.We are disheartened to learn about your experiences with our gastronomy. We place great importance on the quality and variety of our food, and it is regrettable that it did not meet your expectations. Your feedback will be shared with our culinary team for serious consideration.Regarding the VIP upgrade charge, we apologize if there was any misunderstanding. We strive to ensure our VIP guests are well-informed about any associated costs.Rest assured that your feedback will be forwarded to the appropriate departments. We remain committed to improving our services and ensuring our guests have a memorable experience.We appreciate your time in sharing your experiences and hope to welcome you back in the future.Best regards,Iberostar Grand Rose Hall
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Staff and everyone friendly! The food was lacking.
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Quality Manager
Dear Guest,It is delightful to hear that you found our staff and service to be welcoming and friendly. This is a crucial aspect of our hotel's philosophy and we always strive to ensure our guests feel valued.On the other hand, we acknowledge your feedback regarding the gastronomy. Our team of professional chefs endeavour every day to offer our guests a wide selection of local products, freshly prepared with the utmost care and quality. We intend to cater to varied tastes and preferences. We are sorry to learn that, in your case, we did not completely meet your expectations.In conclusion, we appreciate your comments as they help us improve our service. We hope to have the opportunity to welcome you back in the future and provide you with a perfect experience.Kind regards,Iberostar Grand Rose Hall
用户：真实旅客 来自：Liberty
发布日期：2024年5月19日 发布在：Expedia
The staff was amazing, very positive and helpful. Always wanting to make sure that you're having a great stay. If there's anything you're needed it's attended to. We had a great time as a family and no problems or concerns whatsoever. It's a beautiful property and the beach area is perfect. Lots of good food options and snack options, even a beach grill during the day. We will be back
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Quality Manager
Dear Lauren,A comment as positive as yours is the best confirmation that we are working in the right direction. Thank you very much on behalf of the whole team. It would be marvellous to see you again one day.Kind regards,Iberostar Grand Rose Hall
用户：真实旅客
发布日期：2024年5月19日 发布在：Expedia
Hotel is a bit outdated but clean. Room is cleaned twice a day. Staff is friendly and provides a lot of activity throughout a day. Sometimes you can’t get to the restaurant because “first come first serve “ policy and no reservation.
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Quality Manager
Dear guest,It has been a pleasure to serve you and receive your kind words. We will be sure to pass on your constructive comments to the relevant departments for revision. Please come back again soon so we can exceed all of your expectations.Best Regards,Iberostar Grand Rose Hall
用户：真实旅客
发布日期：2024年5月19日 发布在：Expedia
Food is good quality, service is great, cleanliness is top notch. Alcohol selection is good. Tequila variety needs improvement but they were very expedited to accommodate our request. Our butlers were on top of every need. We booked an ocean front room which had incredible unobstructed views. Thanks to everyone especially Kerry and Shamar which made us feel welcomed. And Cassandra and Kanesha who are the best bartenders.
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Quality Manager
Dear Sergio,We are very happy to read that our hotel has lived up to your expectations. We look forward to serving you again to repeat or even surpass this experience.Regards,Iberostar Grand Rose Hall
用户：真实旅客
发布日期：2024年5月18日 发布在：Expedia
Excellent getaway!
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Quality Manager
Dear Lori Anne,We would like to thank you for choosing us for your holiday and we are honoured to know that we have lived up to your expectations. We will be delighted to have the pleasure of your company again in the not too distant future.Regards,Iberostar Grand Rose Hall
