The person at the reception is nice, but without the power to intervene or change anything in particular.
The worst room in recent months! Most uncomfortable bed, back pain afterwards. No view, the window with dirt towards a so-called connecting staircase between two hotel bodies.
The mattress, the bed are extremely soft, because they are probably old. The air conditioning very strong and non-stop, and it gave us headaches in the morning.
The hotel posted a price and I paid almost $500/night for nothing! Not even enough water in the room, no parking space, no valet, no suggested parking!!!
The price is comparable to Birks, but the conditions are far from all these!!!