It's a good hotel. The staff are very helpful and friendly. Breakfast is good for this price range. The location is good, relatively close to Mostar bridge and train station. Internet is reliable. There is a coach station downstairs, which is very convenient. No cups or kettle in the room, but you can get cups and hot wate from downstairs. It's a bit disappointing that the hotel advertises a gym, but you have to pay for this separately (at a discount).