Ratings based on 208 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 31, 2024 on Expedia
Nice
by A verified traveler
Posted May 24, 2024 on Expedia
Overall good stay, Video check in experience was good with overseas clerk, Futuristic. Pool was not open during our stay.
Comment from Hotel Management
May 25, 2024 by Manager, Hotel Management
Hello Suzanne,Thank you for sharing your feedback with us. We are glad you had a positive video check-in experience with our staff. We apologize for any inconvenience regarding the pool closure during your visit. We appreciate your understanding and hope to welcome you back in the future.
by A verified traveler
Posted May 19, 2024 on Expedia
Clean and comfy.
Comment from Hotel Management
May 22, 2024 by Manager, Hotel Management
Hello Mark,We're delighted to hear that you found our hotel clean and comfortable. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. If you have any further comments or suggestions, please don't hesitate to reach out to us.
by A verified traveler
Posted May 18, 2024 on Expedia
I did not like the check in/out process using a person in a remote location over a Kiosk. It was difficult to communicate and the volume was annoyingly loud.
Comment from Hotel Management
Jun 1, 2024 by Manager, Hotel Management
Hello James,We appreciate your feedback regarding the check-in/out process and apologize for any inconvenience caused. Your comments are valuable for us to improve our services. If you have any further concerns, please do not hesitate to contact our management team.
by A verified traveler
Posted May 12, 2024 on Expedia
It started with the video kiosk for entry and service went downhill from there
Food almost nonexistent for breakfast while 2 people just sat at the desk. Garbage was overflowing in the bins as well.
For what it’s worth the rooms were actually ok
Comment from Hotel Management
May 13, 2024 by Manager, Hotel Management
Hello Dave, We appreciate you sharing your experience with us. We aim to provide top-notch service and will address the points raised with our team for improvement. Your feedback on the rooms is valued, and we hope to offer a more seamless stay in the future.
by A verified traveler
Posted May 2, 2024 on Expedia
Just average
Comment from Hotel Management
May 4, 2024 by Manager, Hotel Management
Hello cindy,We appreciate your feedback and will strive to improve our services. If you have any specific suggestions for us, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.
by A verified traveler
Posted Apr 25, 2024 on Expedia
easy to get to, walking distance from food. quiet, clean comfy
Comment from Hotel Management
Apr 26, 2024 by Manager, Hotel Management
Hello Charlie,We're delighted you found our location convenient and enjoyed your comfortable, peaceful stay. Ensuring a clean and serene environment for our guests is a top priority for us. We hope to welcome you back for another relaxing stay in the future.
by A verified traveler
Posted Apr 18, 2024 on Expedia
Comment from Hotel Management
May 10, 2024 by Manager, Hotel Management
Hello Michael, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted Apr 16, 2024 on Expedia
Room needed some repair..
Bed was not comfortable and blanket was terrible..
Breakfast was excellent.
Registration was over live screen.
Comment from Hotel Management
Apr 17, 2024 by Manager, Hotel Management
Hello Gary, Thank you for sharing your feedback with us. We appreciate knowing you enjoyed our excellent breakfast. For any concerns regarding your room, we recommend reaching out to our management team directly to address any repair needs. Your comfort is important to us, and we value your insights to help us improve our services.
by A verified traveler
Posted Apr 12, 2024 on Expedia
It was the only room left in town
Comment from Hotel Management
Apr 14, 2024 by Manager, Hotel Management
Hello Paul,We are glad you chose to stay with us! We appreciate your feedback and will take it into consideration for future improvements. If you have any further comments or concerns, please do not hesitate to reach out to our management team for further assistance.
