Ratings based on 168 Verified Reviews
4.7 Room cleanliness
3.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Dec 12, 2023 on Expedia
Comment from Hotel Management
Jan 11, 2024 by The GLS Customer Care Team, Hotel Management
Dear Karetha,Thank you for your feedback and for choosing to stay with Global Luxury Suites. It's a delight to see that you enjoyed your time at Mountain View and if there's anything specific you loved about your stay or any suggestions you have for improvement, we'd love to hear more. We look forward to welcoming you back on your next visit and providing you with another enjoyable experience!
by A verified traveler
Posted Nov 30, 2023 on Expedia
Cleaness!!
Comment from Hotel Management
Jan 11, 2024 by The GLS Customer Care Team, Hotel Management
Dear Sung,Thank you for your stellar 5 out of 5 review for stay with us! We're delighted to hear that cleanliness met your expectations. We always aim to keep our suites as clean as possible for our guests, and we're happy that it contributed to your positive experience. If you have any specific feedback or suggestions to share, we'd love to hear them. We appreciate your support and look forward to welcoming you back for another exceptional experience.
by A verified traveler
Posted Nov 13, 2023 on Expedia
The property requires two apps to enter: the latch app and another one developed by the property. The instruction and code for the latch app never arrived - even after we contacted the property. My apartment uses latch and I have no issue receiving any related info except for this property. For the other app, there was always a "cannot connect to server" error message, preventing us to do anything. We ended up booking another hotel and since this payment was not refundable we basically wasted a few hundred dollars. Communication is way faster if you let Expedia customer service contact the property for you - we told the property about the check-in issue in the morning and there was no response until we contacted Expedia.
Comment from Hotel Management
Jan 11, 2024 by The GLS Customer Care Team, Hotel Management
Dear Janet, We're genuinely sorry for the inconvenience you faced during your stay. Your experience with the apps and the lack of timely communication is certainly not reflective of our usual standards. We appreciate your feedback, and it's disheartening to learn that the check-in process caused such frustration.To address this issue we've sent it to our head of department for reviewing to help improve our communication and check-in procedures to ensure a smoother experience for our guests in the future. We understand your disappointment and apologize for any financial inconvenience caused.Your feedback is important to us, and we hope to have an opportunity to make it right in the future.
by A verified traveler
Posted Oct 15, 2023 on Expedia
by A verified traveler
Posted Jun 20, 2023 on Expedia
Clean and good location but no actual person to check in and the app that was provided few hours before your check in time was unreliable at times which was bit frustrating. Could not request extra towels since they did not have anyone on site.
Comment from Hotel Management
Jun 21, 2023 by Global Luxury Suites, Hotel Management
Thank you so much for your feedback! We’re glad to hear that you’ve enjoyed your stay at Mountain View and that you had a pleasant experience. We really appreciate you letting us know what we can improve upon as well. We will notify the head of our department immediately, as we are constantly working with our team to improve our service. We hope to have you stay again and will be reaching out to discuss this matter further.
by A verified traveler
Posted May 4, 2023 on Expedia
Comment from Hotel Management
Jun 21, 2023 by Global Luxury Suites, Hotel Management
Thank you for taking the time to provide us with feedback, Amit. We look forward to seeing you again in the future!
by A verified traveler
Latch key system made for a horrible experience
Posted Mar 24, 2023 on HotelsGetting into the property was a nightmare. The Latch smartphone locks didn't work. Their system was down the first night and I waited 30 minutes for someone to call me back and manually enter me into the system. The elevators require the Latch app to work and the app requires wifi. Wifi doesn't work in parking garages, so I struggled the first 2 days with getting the elevators to work. Not worth the trouble.
Comment from Hotel Management
May 6, 2024 by The GLS Customer Care Team, Hotel Management
Dear Claire, we're sincerely sorry for the difficulties you encountered.. Your experience does not meet the standards we aim to uphold. We apologize for the inconvenience caused by the issues with the Latch key system and the elevator access. Your feedback is crucial, and we will address these issues promptly to ensure a smoother experience for our guests. We hope you'll consider giving us another chance to provide you with a more positive stay in the future.
by A verified traveler
Posted Feb 11, 2023 on Expedia
I liked that it had washer and dryer in room.the room was very nice.
Comment from Hotel Management
Feb 16, 2023 by Global Luxury Suites, Hotel Management
Steve, thank you so much for providing us with feedback on your experience! We really appreciate your positive review and are so glad that you had a great stay. We hope that you chose to stay with us again in the future!
by A verified traveler
Not great
Posted Feb 5, 2023 on HotelsRoom was ok. No onsite staff. All interaction was via phone or email. Communication was awful. Reply took hours. All communication took multiple contacts, never got the same answer, no one cared. Road noise was so excessive. Beds were crap. Electronic lock system never worked the first time and was excessively cumbersome. Minimal kitchen plates, cups. No supplies. Would not go back.
Comment from Hotel Management
Feb 16, 2023 by Global Luxury Suites, Hotel Management
We appreciate the feedback. It's unfortunate your time with us was anything less than ideal. We strive to offer quality service and convenience for all of our guests. We endeavor to offer the best experience possible and your feedback will help. Thank you. We do hope to see you again soon so we can share a more positive experience with you.
by A verified traveler
Posted Jan 30, 2023 on Hotels
Comment from Hotel Management
Feb 16, 2023 by Global Luxury Suites, Hotel Management
Sandra, thank you for taking the time to provide us with feedback, we look forward to seeing you again in the future.
