All staff are friendly, helped me upgrade to sea view room, wide breakfast selection which I needn’t stand up for the buffet, cause the staffs would fetch for you. They’re very thorough about guest privileges such as free sauna and gym classes. It was definitely a wonderful experience, except my pillow case had black marks one night of my staying.
真实旅客
2018 年 6 月入住 4 晚
8/10 还可以
Sandeep
团体旅客
2024年05月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good staff
Attentive, if any issues rectify immediately. Had a problem watching sports at the bar, but management were in the case and tried to fix immediately. V prompt. Good sized rooms, v clean. Nice spa...had an amazing massage. Pool area a little dated. Would defo re-visit.
Sandeep
2024 年 5 月入住 2 晚
10/10 超赞
Mohd
与配偶出行
2024年05月14日
满意:清洁度、员工和服务、住宿条件和设施
Conveniently located and access to beach makes it quite attractive
Mohd
2024 年 5 月入住 5 晚
10/10 超赞
John,Bexleyheath
团体旅客
2024年05月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is a gem set back from the bustling streets of Juhu. All of the staff could not have been more attentive and friendly, especially those in the Executive Lounge who went above and beyond to ensure that we were well looked after. The breakfast selection in the main hotel restaurant called Lotus was just out of this world, such a comprehensive selection of freshly prepared dishes from worldwide cuisines. I just hope that any unused food can be enjoyed by your very hard working team.
We were glad that we selected the Executive Lounge option, it was a perfect place to enjoy afternoon tea mid afternoon and each evening the cocktails and snacks watching the beautiful sunsets over Juhu beach through the Lounge floor to ceiling windows. We will certainly return on our next visit to Mumbai.
John
2024 年 3 月入住 3 晚
10/10 超赞
Hitesh
与家人出行
2024年05月6日
满意:清洁度、员工和服务、服务设施
Great hotel!! Everything was amazing except the spa staff and cold steam room and hot tub!! Spa closes at 10 but they start shutting things off earlier as the staff want to leave! We experienced this when we went at 8.30..
Hitesh
2024 年 2 月入住 1 晚
10/10 超赞
Lisa
2024年04月30日
满意:清洁度、员工和服务、住宿条件和设施
Lisa
2024 年 4 月入住 3 晚
10/10 超赞
Atul
2024年04月30日
Hospitality and excellent Service!
Atul
2024 年 4 月入住 2 晚
10/10 超赞
Hussein
2024年04月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were polite, friendly and very welcoming.
Great communication skills and always available to help or assist with any issues or problems.
The rooms were fantastic in every way, the cleaning staff were excellent and always helpful and on hand to answer queries or offer advice.
The hotel was exceptional in all areas and when I go back to Mumbai this is where I will stay.
I highly recommend this hotel