Ratings based on 238 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler from Oakville
Posted Jun 2, 2024 on Expedia
The best hotel at the Baha Mar. Always a great time!
by A verified traveler
Posted May 28, 2024 on Expedia
Very good property for vacation but expensive instead.
Comment from Hotel Management
May 30, 2024 by Monica, Hotel Management
Dear Ana,Thank you for staying at Rosewood Baha Mar. We are grateful for your feedback and thank you for taking the time to review your experience at our hotel. We look forward to welcoming you again for new experiences. Sincerely,Monica OrtizManaging Director
by A verified traveler
Posted May 21, 2024 on Expedia
by A verified traveler
Posted May 19, 2024 on Expedia
Comment from Hotel Management
May 30, 2024 by Monica, Hotel Management
Dear Lang,We greatly appreciate you taking the time to participate in our guest survey. We are so pleased you enjoyed your stay with us. Thank you for choosing Rosewood Baha Mar and we look forward to welcoming you again soon.Sincerely,Monica OrtizManaging Director
by A verified traveler
Posted May 5, 2024 on Expedia
Comment from Hotel Management
May 30, 2024 by Monica, Hotel Management
Dear Valerie,Thank you for your kind review of your recent stay with us. We are so pleased you enjoyed our beautiful hotel with its amenities and fabulous staff helping along the way. We thank you for choosing Rosewood Baha Mar and look forward to your return. See you soon!Sincerely,Monica OrtizManaging Director
by A verified traveler
Posted May 1, 2024 on Expedia
Perfect 5 star stay
Comment from Hotel Management
May 8, 2024 by Monica, Hotel Management
Dear Gabriela,Thank you for the very kind review of your recent stay with us. We are delighted you had a wonderful stay with us. We do our best to create memorable and lasting experiences for every guest and look forward to welcoming you again for more fun in the sun. See you soon!Sincerely,Monica OrtizManaging Director
by A verified traveler
Posted Apr 21, 2024 on Expedia
Fantastic. Always!
Comment from Hotel Management
Apr 30, 2024 by Monica, Hotel Management
Dear Chad,Thank you for the kind review of our hotel. It was indeed our pleasure to show you our Rosewood Baha Mar love and service. We are here to make every stay unforgettable. Looking forward to your return.Sincerely,Monica OrtizManaging Director
by A verified traveler
Posted Apr 16, 2024 on Expedia
Amazing overall
Comment from Hotel Management
Apr 16, 2024 by Monica, Hotel Management
Dear Andrew,We greatly appreciate you taking the time to participate in our guest survey. We do our best to create memorable and lasting experiences for every guest and are so thrilled our warm and friendly staff made sure you had an amazing time. We thank you for choosing Rosewood Baha Mar and look forward to welcoming you again soon.Sincerely,Monica OrtizManaging Director
by A verified traveler
Posted Apr 7, 2024 on Expedia
Comment from Hotel Management
Apr 30, 2024 by Monica, Hotel Management
Dear Gabby, We greatly appreciate you taking the time to participate in our guest survey. We are so pleased you enjoyed your stay with us. Thank you for choosing Rosewood Baha Mar and we look forward to welcoming you again soon.Sincerely,Monica OrtizManaging Director
by A verified traveler
Posted Mar 24, 2024 on Expedia
The beach and pool areas are beautiful. The food is a real problem, reservations are nearly impossible to secure, the food is terrible and overpriced. We got food poisoning at one of the restaurants. The servers in general are unhappy and unhelpful. Perhaps because the service charge is automatically included there is no incentive to work for/provide good service. The only exception is the beach service, the beach attendants were friendly and a bright spot in an otherwise disappointing experience. When we checked out there was an additional $1400 added to our bill for charges that we did not incur. The front desk did remove them but it was just one more issue. When we brought our concerns to management the food and beverage manager comped our dinner at Cafe Boulard and even the food there was terrible. A couple spit out their martinis, said it was the worst they ever had, and walked out of the restaurant. Coincidentally, Chef Boulard was also dining at the restaurant that evening because he had a an event there the next night. We even heard him complaining about the service! I also did not enjoy the shared hotel amenities: it felt dirty, overcrowded.
