Ratings based on 999 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 29, 2024 on Expedia
Great
by A verified traveler
Posted Apr 30, 2024 on Expedia
Great beach, great staff. Rooms a little basic/dated and tv was poor. Food was good but only wowed a few times.
Comment from Hotel Management
May 2, 2024 by Michelle G, Hotel Management
Dear Adam,Thank you for your feedback. We're delighted you enjoyed our beach and the service provided by our staff. We appreciate your insights regarding the rooms and TV quality, as well as your feedback on the dining experience. Your comments will help us improve and better meet your expectations in the future.Regards,Couples Customer Care Team
by A verified traveler
Posted Apr 27, 2024 on Expedia
Small resort with big personality. Nicest people/employees we have encountered during our past and present travels to Jamaica. The Beach was absolutely amazing 😍 we plan on returning.....
Comment from Hotel Management
May 2, 2024 by Michelle G, Hotel Management
Dear Stephan, We're thrilled to hear that you had such a wonderful experience at our resort! Thank you for your kind words about our team and the beautiful beach. We can't wait to welcome you back for another unforgettable stay! Regards,Couples Customer Care Team
by A verified traveler
Posted Apr 21, 2024 on Expedia
Comment from Hotel Management
May 18, 2024 by Michelle G, Hotel Management
Dear Mark, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards,Couples Customer Care Team
by A verified traveler
Posted Apr 14, 2024 on Expedia
Comment from Hotel Management
May 6, 2024 by Michelle G, Hotel Management
Dear Chad, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards, Couples Customer Care Team
by A verified traveler
Posted Apr 1, 2024 on Expedia
Comment from Hotel Management
May 2, 2024 by Michelle G, Hotel Management
Dear Charles, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards,Couples Customer Care Team
by A verified traveler
Posted Mar 31, 2024 on Expedia
Staff was so polite and helpful. Their approach is almost like a friend helping a friend. Very easy to have a conversation with and get to know a little about them. The grounds were amazing. Noticed the beach area was free from tree debris and raked. Super clean beach area, even on the shoreline is kept clean of natural debris.
Rooms were kept at a 10, cleaned and restocked daily.
Housekeeping was so nice, left person touches on your room each day. Ate at all the restaurants and the best resort food in Jamaica. Always a concern when you are at a resort. The smaller size of this resort is its advantage, food does not taste bulk or processed.
Fresh and tasteful at every meal. Everyone must of been feeling the same, because the other customers were also at ease and very relaxed. If you are looking for a nice romantic place to feel the love, this is your spot.
Comment from Hotel Management
Apr 4, 2024 by Michelle G, Hotel Management
Dear James,Thank you for your glowing review! We're thrilled to hear that you had such a wonderful experience with our staff and enjoyed the beautiful grounds and amenities. Your feedback is greatly appreciated, and we're delighted that you found everything to your satisfaction. We hope to welcome you back for another fantastic stay soon!Regards,Couples Customer Care Team
by A verified traveler
Posted Mar 23, 2024 on Expedia
Comment from Hotel Management
Apr 19, 2024 by Michelle G, Hotel Management
Dear Lisa, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards,Couples Customer Care Team
by A verified traveler
Posted Mar 21, 2024 on Expedia
We had a fabulous week at Couples Negril.
Comment from Hotel Management
Mar 26, 2024 by Michelle G, Hotel Management
Dear Claire,Thank you for your wonderful feedback! We're thrilled to hear that you had a fabulous week at Couples Negril. We strive to provide exceptional experiences for our guests, and it's always rewarding to know that our efforts have made your stay memorable. We look forward to welcoming you back for another fantastic getaway in the future!Regards,Couples Customer Care Team
by A verified traveler
Posted Mar 19, 2024 on Expedia
The property is absolutely gorgeous. We felt like we were in paradise, blue skies, ocean views, white sandy beach, beautiful facility with amazing, mature tropical vegetation. We really enjoyed the dining experience and the incredible service. The staff is probably the best part of our experience - wonderfully attentive, kind and friendly. We'll definitely be returning!
Comment from Hotel Management
Mar 26, 2024 by Michelle G, Hotel Management
Dear Michael Dean, We're delighted to hear that you found Couples Negril to be a slice of paradise! It brings us joy to know that you appreciated the stunning surroundings, dining options, and top-notch service provided by our dedicated staff. Your kind words mean the world to us, and we can't wait to welcome you back for another unforgettable stay. Regards,Couples Customer Care Team
