Ratings based on 195 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 4, 2024 on Expedia
by A verified traveler
Posted Mar 11, 2024 on Expedia
Our first time in Jamaica and a Sandals we loved it. We had a standard room, comfy bed and cleaned daily got extra shampoo/soap when I asked for it. Dining options were great, very friendly and helpful staff. Food was really good, we will be back in 2026!
Comment from Hotel Management
Mar 13, 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted Feb 26, 2024 on Expedia
Comment from Hotel Management
Mar 4, 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted Feb 25, 2024 on Orbitz
Comment from Hotel Management
Mar 20, 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted Feb 20, 2024 on Expedia
Everyone was extremely courteous.
All food was delicious. Mutton & mussels with chorizo were my favorites.
Comment from Hotel Management
Feb 23, 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted Feb 15, 2024 on Expedia
My wife & I had a great time at Sandals Negril. We arrived just two days after a bad storm had hit, but the staff had the place back in shape literally overnight. Service was wonderful, the beach very nice, and there were plenty of nice guests to have fun with. The food was ok to good, but within expectations. The breakfast and morning buffets offered some good selections, but the quality of the dinners places, while each enjoyable form a fun perspective, varied from a culinary POV. We enjoyed Brava, with the small plates the best, along with the Sundowner. The Japanese restaurant was a blast - with a great sing-along chef - but the food kind of mediocre.
All in all, though, this Sandals is recommended by us. It is a great vacation for a couple looking to unwind under no pressure. Irie!
Comment from Hotel Management
Feb 23, 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted Feb 7, 2024 on Expedia
Beautiful gardens and well kept beaches.
Comment from Hotel Management
Feb 7, 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted Jan 30, 2024 on Expedia
Staff was very nice
Comment from Hotel Management
Jan 30, 2024 by Sara, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted Jan 29, 2024 on Expedia
Food and staff were good. Drink selection was limited with low quality alcohol and low quality sodas. The swimming pool was cold with bugs in it. It was great to have paddle boards, snorkeling, sailing and water sports included. The beach chairs were mostly reserved every day even at 8:00 am it was limited selection. We liked walking to the Beaches resort and enjoyed their similar facilities. We found the price was a bit high compared to many other trips we’ve taken.
Comment from Hotel Management
Jan 30, 2024 by Sara, Hotel Management
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards
by A verified traveler
Posted Jan 15, 2024 on Orbitz
Some of the staff were standouts; bartenders Chris and Brendon, dive team members Emron and Robin. The entertainment team were great, especially for the dated equipment and staging that they have to use. Though they should use more travelling shows to up the quality and variety. We enjoyed all of the restaurants, but the breakfast and lunch buffet were a little lacking. The resort is a little dated, but fairly well maintained. Could use more staff or do a better job of picking up used glasses, trash and dishes. Probably our biggest complaint are the number of chairs tied up by the butlers that never get used all day long. You should not have to get up at 6am to reserve a spot, and then sit and see empty chairs all day long that were claimed and never used. Loved the waterskiing, snorkeling, scuba, Hobie cats and paddle boards, all included. Great beach, can walk forever. Overall we had a great stay, but would not rate it as our all time favorite resort.
Comment from Hotel Management
Jan 17, 2024 by HP, Hotel Management
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards
