Ratings based on 990 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 28, 2024 on Expedia
Another 4 star up nosed hotel in SoHo. Why is it always 4 star hotels that has this attitude? Great bar on the roof top, to crowded pool area in conjunction. Terrible reception staff with 0 feel or intention to serve. Dirty windows all over the property, boring breakfast, you get the feeling. You will leave feeling you where there for them not the opposite.
Comment from Hotel Management
May 29, 2024 by Khaleel Castillo, Hotel Management
Dear Johan,Thank you for taking the time to share your feedback with us. We sincerely apologize for the aspects of your stay that did not meet your expectations.It's disappointing to hear about the issues you encountered, particularly with our reception staff. We strive to provide excellent service to all our guests, and it's clear that we fell short during your visit. Your comments will be addressed with our team to ensure improvements are made.We are glad you enjoyed our rooftop bar, but regret that the pool area felt overcrowded. We are working on solutions to enhance guest comfort in these areas.The cleanliness of our property and the quality of our breakfast are also top priorities. We will take immediate steps to address the dirty windows and enhance our breakfast offerings.We value your feedback as it helps us improve and ensure future guests have a better experience. We hope you might consider staying with us again to see the positive changes we are making.Warm regards,Khaleel CastilloOperations Manager 27 GRAND STREET NEW YORK NY 10013O: 212.465.2000 WEBSITE INSTAGRAM
by A verified traveler
Posted May 22, 2024 on Expedia
Great staff. Shower did not have pressure. Gym equipment is dated.
Comment from Hotel Management
May 23, 2024 by ModernHaus SoHo, Hotel Management
Hello Judith,Thank you for joining us in SoHo. We are glad to earn your positive score, and we appreciate your feedback on our showers and gym. We take your feedback to heart and hope to see you again one day to earn your five-star approval.Warm regards,Kori Yoran, General Manager
by A verified traveler
Posted May 20, 2024 on Expedia
Great stay
Comment from Hotel Management
May 20, 2024 by ModernHaus SoHo, Hotel Management
Hello Sara,We love that you enjoyed a great stay, and we hope our paths cross again! We would love to host you again in vibrant SoHo!Warm regards,Kori Yoran, General Manager
by A verified traveler
Posted May 19, 2024 on Expedia
The shower.
Comment from Hotel Management
May 20, 2024 by ModernHaus SoHo, Hotel Management
Hello Thomas,We are glad our showers enhanced your stay with us at ModernHaus, and it would be our pleasure to ensure your comfort again soon!Warm regards,Kori Yoran, General Manager
by A verified traveler
Posted May 11, 2024 on Expedia
Amazing place to stay! Great staff, and great people! 10/10
Comment from Hotel Management
May 13, 2024 by ModernHaus SoHo, Hotel Management
Hello Farris,Amazing is what we love to hear! Thank you for allowing us to pamper you in NYC, and do hurry back!Warm regards,Kori Yoran, General Manager
by A verified traveler
Posted May 4, 2024 on Expedia
For almost $700 you can find a much better hotel. Service was not the best. Staff was not very helpful and acted annoyed. Concierge Made a reservation at 23 grand for us, when we arrived the res was never made. The manager at the restaurant was very accommodating and although we had to wait, was very apologetic. Room was very basic and sub par. If you are staying in Soho, stay at the Nomo. Same price, beautiful rooms, excellent service.
Comment from Hotel Management
May 6, 2024 by ModernHaus SoHo, Hotel Management
Hello Rita,We appreciate your feedback as it helps us to continue to perfect our hotel experience here at ModernHaus. We apologize for failing you at our concierge desk, and we hope you enjoyed your meal at 23 Grand. Service is paramount to us, and we take your feedback to heart. We hope we can win your heart in full one day.Warm regards,Kori Yoran, General Manager
by A verified traveler
Posted Apr 19, 2024 on Expedia
Great hotel and great helpful front desk
Comment from Hotel Management
Apr 19, 2024 by ModernHaus SoHo, Hotel Management
Hello Constance,We are delighted you enjoyed your time with us in SoHo and that our front desk team proved so helpful to you during your stay. Please remember us the next time you are in NYC!Warm regards,Kori Yoran, General Manager
by A verified traveler
Posted Apr 17, 2024 on Expedia
Amazing stay!
Comment from Hotel Management
Apr 17, 2024 by ModernHaus SoHo, Hotel Management
Hello Stefanie,Amazing is what we love to hear! Thank you for making yourself at home at ModernHaus, and we would love to welcome you back the next time you are in Manhattan.Warm regards,Kori Yoran, General Manager
by A verified traveler
Posted Apr 16, 2024 on Expedia
Great spot! Near transit & fun neighborhood
Comment from Hotel Management
Apr 17, 2024 by Embassy Suites Denver, Hotel Management
Hello Erin,As you discovered, our location is ideal for getting around the city! Thank you for making yourself at home with us, and do come back soon!Warm regards,Kori Yoran, General Manager
by A verified traveler from RENO
Posted Apr 15, 2024 on Expedia
Check-in was great especially when our room was ready early. We will definitely come back to ModernHaus when we are back in NYC.
Comment from Hotel Management
Apr 15, 2024 by Isael O'Sullivan, Hotel Management
Posted Apr 11, 2024 Comment from Hotel ManagementApr 12, 2024 by ModernHaus SoHoHello Norma, Thank you for taking the time out of your day to share your top score with us! We are delighted you entrusted ModernHaus with your stay in the city, and we hope we can count on your return. Our modern oasis awaits! Warm regards
