The staff was excellent. The room was a bit tired, but acceptable. The bed and sheets were great. The elevator and the halls reeked of weed, and the room smelled smoky even though it was a non-smoking room.
tamara
2024 年 4 月入住 2 晚
10/10 超赞
Ryan
与家人出行
2024年04月28日
满意:清洁度、员工和服务、住宿条件和设施
The property is nice enough and stylish, and our room was comfortable. It did not have every detail I would’ve liked, but I would not expect that except at a premium hotel. The staff were exceedingly helpful and friendly, which sets this place apart. Will happily stay here again in the future to visit my daughter, who starts college in the city this fall.
Ryan
2024 年 4 月入住 2 晚
10/10 超赞
Zilphia
与家人出行, 商务旅客
2024年04月28日
满意:清洁度、员工和服务、住宿条件和设施
the hotel was quiet, and the staff was exceptional
Zilphia
2024 年 3 月入住 2 晚
10/10 超赞
Greg
2024年04月28日
Greg
2024 年 4 月入住 2 晚
2/10 糟糕
Faith
2024年04月22日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I stay at aloft hotels in every city I go too. The room was small and worn down. You can notice mold in the corners of the shower and on the ceiling. Dusty on the side of the bed. The TV didn’t work, it either froze and lagged when you pressed the buttons. It would not connect to Amazon prime or Netflix so I basically had to use my phone to watch movies. The repair guy came the first time when I couldn’t simply turn the TV on using the remote but when I reported the tv freezing and being slow to respond to changing the channels and no connect to Netflix or Amazon nobody came. Even though I called 3 times. I will never stay at aloft in Harlem. Horrible experience.