Good: Convenient location to TSq, ESB, restaurants, and a couple of subway stations. Front desk & staff were very kind & helpful. Room was quiet & comfortable, with 2 working TVs.
Room was arranged nicely for having a kid in the sofa bed.
NOT-SO-GOOD: Wait time at Heist restaurant was way too long. On one of our 3 days, housekeeping service did not come to our room until 5:00pm We asked for 3 extra towels... and got only one The fill tube in the toilet was broken, and would not shut off. We had to ask for a TV remote, which we received quickly. Finally, though it may also be true of many other Manhattan hotels... The surprise $30 daily Hospitality charge "food credit" is a complete rip off. But I guess that's why they do it, to make money. You would think a $400 room per night, would be enough.
OVERALL